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Job Information
Job title

Remedy Help Desk Support

Company CDI
Wage Not specified
Location United States, North Carolina, Charlotte
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/10/2007
Description
JOIN THE CDI TEAM TODAY!!!

CDI has an Immediate Need for a REMEDY HELP DESK SUPPORT

This contractor will primarily maintain and improve help desk support during normal work hours. This person will work daily with all group members and customer areas, and must be a =E2=80=9Cteam player=E2=80=9D and have a strong commitment to customer service. Duties and responsibilities include:
Maintain Remedy help desk
Respond promptly to customer help desk tickets and requests

Document resolutions to problems within Remedy and troubleshooting knowledge base and improve/build upon existing content
Work with team to resolve support issues and to make help desk support more efficient
Work with and educate customers on problem resolutions to prevent problem recurrence

Work with and educate IT providers and support analysts on proper identification/handling of related help desk problems

Maintain positive customer satisfaction

Competencies Be sure to include both technical and soft skills, if applicable

Written and verbal communications skills=09
Technical writing and documentation skills=09
Ability to interact well with teammates and wide variety of customers=09
Problem troubleshooting and resolution skills
Ability to multitask=09
Proficient with Microsoft Office applications
IT customer support experience=09
Remedy or similar help desk application experience
FileNet or document management app experience
Application development experience=09
Work Schedule
Normal work schedule (days of the week), including work hoursMon-Fri 8am-5pm (flexible)
=09
The Dress code will beBusiness casualdf-tc

Experience/Skills
See above

Other desired skills:
Remedy Help Desk Support
This job has expired.