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Job Information
Job title

Remedy Triage Consultant - US Citizens only

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, Maryland, Bowie
Employment type 9+ Month Contract
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel Not Specified
Published on 10/5/2007
Description
Review all arriving Remedy tickets for proper routing
- Contact the originator to ensure all information is correct and the problem is clearly defined

- Coordinate with Tier 3 resources for support in resolution - for tickets needing escalation

- Assign tickets to SMAB, SAN, T2 or Infrastructure team as required for resolution

- For tickets that appear to require projects to be initiated, coordinate with the System Admin and/or Infrastructure team leads

- Tier 2 will continue to monitor all tickets for currency of status and work logs

- Provide weekly status and activity reports on Remedy ticket activities
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Experience/Skills
Remedy
Crystal Reports
Basic Linux administration


Other desired skills:
Remedy
Crystal Reports
Linux
Ticketing
Tracking
This job has expired.