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Job Information
Job title

SAP Quality Manager (PERM)

Company impact360.com
Wage Not specified
Location United States, Illinois, Chicago
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 1/15/2005
Description
Posted Date: 1/13/2005
Job Category: Computing/MIS
Position Title: SAP Quality Manager (PERM)
Salary Range: $85,000.00 - $100,000.00 +
Location: Chicago, Illinois, USA

Desired Skills: Name Level Experience Required
SAP Advanced 3 year(s) yes
SAP Functional Advanced 3 year(s) yes
SAP Quality Manager Advanced 3 year(s) yes

Description: SAP Quality Manager

This client is a Fortune 500 Chicago-based international company. They have over 10,000 employees and have an excellent opportunity within their company.

The Quality Manager is to provide overall management of IS quality deliverables, through establishment and measurement of metric's, service levels, and customer relationship development for all IS services provided. Must create, negotiate, and maintain IS Service Level Agreements. Key responsibilities include:

Ensure that IS services are delivered according to the established Service Level Agreements on a global basis
Establish, measure, and manage performance and quality standards for IS services
Take overall ownership of service issues, complaints and problems, see through to a satisfactory conclusion, regardless of the delivery strategy applied.
Work closely with Regional Incident and Problem and Change managers to ensure that the appropriate processes are being followed globally
In accordance with established metric's, prepare appropriate regular statistics, management information, and service summary reports to provide decision support information to Director of Client Services and other IS management as appropriate.
Maintain relationships with suppliers, clients, ISU team members, partners, and other stakeholders to optimize communication and ensure effective liaison and smooth working conditions.
Actively assist the Director of Client Services in positively promoting IS wherever possible especially with regards IS frontline services.
Assist in any quality audits, benchmarking exercises as requested by the Director of Client Services. Ensure that all information/data is accurate and provided in a timely manner. Ensure all service reports are of a high standard, accurate and are produced on time.

Qualifications

The desired candidate will have a four-year degree. Must have Service Level Agreement and Key Performance Indicator Knowledge. Must have 3+ years of experience in call management and customer care, 3+ years of experience in a people management, 3+ years of customer relationship management, at least 1 year of experience in developing and implementing service processes and procedures (ITIL). Experience analyzing data and reporting appropriately. Must have previous experience with help desk, asset management, and desk side support delivery operations. Excellent communications skills required.

Individual should have experience in European and U.S. business systems requirements as it relates to their specific area of SAP specialization.
Send your resume directly to: JOBS@ or thru this link below INCLUDING THIS JO# 224df-tc

Experience/Skills
See Above

Other desired skills:
SAP Quality Manager (PERM)
This job has expired.