Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

SENIOR DATA ANALYST

Company Forensic Technology
Wage Not specified
Location United States, Florida, Largo
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 9/4/2008
Description
FORENSIC TECHNOLOGY
Promoting a Safer Society. Fostering Exceptional Careers.

Forensic Technology offers a solid corporate infrastructure that governments depend upon for ballistics and firearms identification. When used independently, our products are powerful law enforcement tools. When these components are connected to form seamless systems and networks, they can take crime fighting to new levels of performance. Forensic Technology pioneered automated ballistics identification more than a decade ago and continues to be a leader in ballistics and firearms identification technologies that promote a safer society. We partner with hundreds of public safety agencies in over 44 countries and territories, providing cost-effective and sustainable solutions. With vast experience in scalable-networked solutions, we employ a dedicated team of engineering, forensic, and law enforcement professionals around the world. Join a youthful, dynamic workforce of professionals in an award-winning company with offices in North America, Europe, Africa and Asia.

Forensic Technology offers a full range of benefits and programs that support the wellness of its workforce. These include cash incentive programs, 401(k) with company match, health, dental and life insurance, disability plans, tuition reimbursement and much more.

Candidates may submit cover letter and resume, including salary expectations, by mail, email or fax to:

Donna Kelley, Human Resources, 7975 114th Avenue North, Largo FL 33773; Email: donna.kelley@contactft.com; Fax: 727-373-1433. EOE


The Senior Data Analyst reports to the Global Customer Service Manager and is responsible to identify, investigate and report on events or series of events impacting the customer service organization. Responsible for routine and complex data analysis to generate both standard and ad-hoc statistical reports and to design methods for data collection, data storage and integrity, and data interpretation. These functions are for the purpose of detection and proactive response to subtle changes in Call Center performance metrics such as call volume, mean-time-to failure, ticket resolution times, etc.

ROLES AND RESPONSIBILITIES:
* Provide statistical analysis for internal reporting of customer service performance. Highlight specific areas of concern in statistic changes and recommend interventions to the Management Team.
Identify trending part failures, call volume, repetitive problems, downtime, etc and recommend procedural improvements.
Provide external statistical reporting for major FTI clients (ATF, South Africa) in regards to service performance and the application of statistics to the Sub-license agreements and specifically the downtime performance and penalties.
Develop and maintain databases where appropriate as tolls to assist in the development of key reporting metrics (such as defective parts, repeat failures, machine downtime, staffing of the call center based on peak call volumes, etc).
Investigate, document, and develop specifications for improvement to existing data systems such as HEAT (ITSM), CHAMP, and GCS Internal databases to improve the data content, and to match the operational procedures used by GCS.
Develop queries/reports on an ad-hoc basis for all FTI departments to assist department managers with decision-making.
Develop and deliver presentations to Senior Management on a wide variety of data supported topics.
Assist GCSM with any special projects as they arise.
Act as team lead when assigned by GCSM during special projects.
Assist with the implementation of major projects (such as ITSM).

Requirements:

Qualifications and experience
Associate s degree required, BA preferred Statistics, Business Strategy, Business Management or related field
5 years minimum with expertise in database development, programming, statistical analysis, or data analysis; previous relevant experience will be accepted in lieu of education
Must be very analytical in nature
Must possess superior communication skills to present facts/data to all levels of Management and staff
Must be concise
Must take ownership of projects, and be willing to stand behind analysis reported as facts
Must possess the ability to organize data to properly present facts
Must possess very high knowledge of MS Excel, MS Access, MS Word, MS Project, Visio, Cdf-tc

Experience/Skills
See above

Other desired skills:
SENIOR DATA ANALYST
This job has expired.