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Job Information
Job title

SENIOR DESKTOP SUPPORT; MS Outlook;Remote Access (#2580065)

Company Manpower Professional
Wage Not specified
Location United States, California, Redwood City
Employment type Contract to Perm
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 2/15/2005
Description
SENIOR DESKTOP SUPPORT SPECIALIST: CANNOT ACCEPT H1-B CANDIDATES...NO PHONE CALLS PLEASE...... As a senior team member, you will be responsible for identifying and resolving 1st level production service support requests submitted by internal employee customers. Directly or via telephone, support systems and applications in a networked-PC Microsoft Windows NT/2000 environment. Diagnose and troubleshoot Dell hardware, desktop and enterprise software, network, and printer problems using software tools. Install, configure and support Windows NT/2000 Workstation, MS Office, Internet Explorer, McAfee Antivirus, and other desktop or enterprise applications. Perform basic administration tasks with Windows network and Exchange email accounts, group, user, and file level permissions. Support customer issues and requests by creating, tracking and documenting solutions in support database. Solicit and document customer acknowledgement of incident resolution prior to ticket closure. Develop and document troubleshooting procedures for users and IT staff (FAQs, Trouble Tickets, Departmental Operating Procedures, etc). REQUIREMENTS: With a minimum of five years experience, you must demonstrate the proficient use of incident tracking software, Automatic Call Distribution agent hardware and software, Windows 2000 Professional Operating System, and Microsoft Office software. Requires extensive experience resolving MS Exchange and Outlook problems. Requires strong experience support remote users(remote access skills): VPN,Dial-up, etc. Ability to troubleshoot complex Outlook problems. Excellent oral and written communication skills and a positive, customer-service attitude are necessary for the position. Job Title: SENIOR DESKTOP SUPPORT: MS Outlook;Remote Access Primary Skills: Dial-up; VPN; WIN NT/2000 workstation; Outlook Job Industry: Biomedical Vacancies: 1 Job City: Redwood City Job Metro Area: Redwood City Job State: CA Job Country: US Salary: $25/HOURLY To $25/HOURLY Hours per Week: 40 Start Date: ASAP Job Duration: 6 - 9 months Degree Type: NA Degree Area: NA Experience Minimum: 5 Years Certificates/Licenses: Candidates responding to this posting must currently possess the eligibility to work in the United States. To submit a resume for this position, you must place PR95128_NT_RRDFTSSA in the subject line of your e-mail. Send your resumes to: Professional.Jobs@manpower.com in text format. Do not send e-mail attachments.


You may apply directly with 4Jobs http://www.4jobs.com/jobasp?id=2580065df-tc

Experience/Skills
See Above

Other desired skills:
SENIOR DESKTOP SUPPORT; MS Outlook;Remote Access (#2580065)
This job has expired.