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Job Information
Job title

SENIOR SERVICE ENGINEER

Company Invensys
Wage between $0.00 - $0.00 Annually
Location United States, Iowa, Davenport
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/16/2006
Description
Job Summary
- Provides technical support to customers and other service personnel in determining and solving software/hardware problems. Support includes consultation, diagnosis, problem verification, status reporting and resolution.
- Conducts a line of questioning that identifies the product problem while minimizing customer anxiety and increasing customer satisfaction.
- Coordinates software installations, upgrades and revisions. May perform maintenance and servicing of various products, on a limited basis.
- Conducts performance analysis and tuning. Analyzes performance reports for assigned areas and/or products. Prioritizing solutions according to customer schedules and downtime costs.
- Reports performance trends/problems to management, recommending resolutions, if necessary. Implements corrective action, either directly or through other service personnel.
- Participates in the review of technical product documentation to ensure that consistent, accurate and appropriate information is provided, recommending corrections, additions or improvements, as required.
- Participates in new/revised product development reviews to ensure proper serviceability in the product design.
- Establishes and maintains procedures for the purpose of implementing revisions, retrofits and expansions in the field. Participates in development, revision, and implementation of service training plans and programs.
- Prepares and conducts technical reports and presentations as needed. Participates in the development, revision, and implementation of service training plans and programs.
- May direct the activities of other service personnel.
- Extensive travel.

Typically assigned to a strategically located company or customer facility. Provides recommendations to customers in optimizing their resources in the most efficient manner. Works independently and is recognized as an expert in two or more areas of specialization. Provides assistance in selling services to customers. Participates in post shipment commissioning and startup activities to secure customer acceptance and satisfaction. Assists in customer demonstrations.

Normally receives little instruction on day-to-day work, general instructions on new assignments. May plan, initiate and direct the work of engineers or other technical staff as team leader for projects of major impact upon the service organization. Executes project plans, anticipating potential problems and exercising priority judgments to meet all milestones/objectives.

Education: Bachelor's Degree in engineering, computer science or related discipline.

Experience: Requires a minimum of 5 years of related experience.df-tc

Experience/Skills
See Above

Other desired skills:
SENIOR SERVICE ENGINEER
This job has expired.