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Job Information
Job title

SENIOR TECH SUPPORT ENGINEER

Company Invensys
Wage between $0.00 - $0.00 Annually
Location United States, California, Lake Forest
Employment type Full Time
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel Not Specified
Published on 12/18/2004
Description
Wonderware is the worlds leading independent supplier of industrial automation and information software and is a unit of Invensys plc. Wonderware has been an industrial software leader since 1987, when the company was introduced. Based in Lake Forest, Calif., the Wonderware and ArchestrA business units have regional sales and technical support offices throughout North America, Europe, Latin America and Asia to provide support to its network of more than 160 distributor offices.

We have an immediate requirement for a Senior Tech Support Engineer in our Lake Forest, CA headquarters office.

Basic Functions:
Provide applications and technical support to customers and Wonderware personnel using the Wonderware suite of products. This will involve comprehensive telephone support, email support and potential on-site visits.

Responsibilities:
Wonderwareâ??s IndustrialSQL Server product is a Data Historian product that provides high-speed data acquisition and storage and incorporates the full power of Microsoft SQL Server.

As a member of the Technical Support Team you will be responsible for providing solutions to problems and answers to questions posed by customers and Wonderware personnel. You will be responsible for providing support on IndustrialSQL Server, Wonderwareâ??s flagship Data Historian product. Other products will also be assigned.

Providing support for IndustrialSQL Server will involve comprehensive telephone support and occasional on-site visits. You will also be working to document and maintain all customer support call activity in the Technical Support Call Tracking Database. You will be interacting extensively with the QA, Maintenance and Development organizations, and may be responsible for some quality assurance activities as they relate to new products, new releases and software error corrections. You will also develop technical support documents such as FAQâ??s, troubleshooting tips, and similar items.

CAREER INCENTIVES
At Wonderware, we believe that diversity is key to our competitive advantage and we value the collective strengths of all our employees. We offer varied job opportunities in technical and not-technical areas that promote rapid career growth in a stimulating, progressive work environment. Bring your knowledge and enthusiasm to one of our teams to help make the best industrial automation software in the industry. Right now, we're looking for the next Wonderware innovators. If you're ready to discover just how far your talents can take you, we invite you to learn more about our world. From there, how far you go is up to you.

BENEFITS AT A GLANCE
We offer an exceptional working environment, competitive compensation and employee benefits package. Benefits include a beautiful campus with athletic courts, a putting green, exercise room on-site, kitchens stocked with free snacks, drinks, and cappuccinos. We utilize cutting edge techniques and technologies in our world-class development and test lab where we develop our award-winning software.

Other benefits include 401(k) with company match, medical, dental and vision health insurance, credit union, service awards, referral bonus programs, business casual dress code, educational reimbursement, social and recreational activities and much more.

Feel free to check us out at: /ENG/candidates/default.cfm?szCategory=jobprofile&szOrderID=307&szCandidateID=0&szSearchWords=&szReturnToSearch=1&szJobboard=1" target="_blank">Apply Onlinedf-tc

Experience/Skills
JOB REQUIREMENTS:
· 3+ years experience implementing and/or supporting manufacturing software systems
· 3+ years experience supporting Win2K and/or WinXP Pro based systems
· 3+ years experience supporting relational databases and MES systems.
· Excellent Visual Basic and/or other programming skills
· Strong Networking skills
· Experience with Microsoft SQL Server 7.0 and 2000, Microsoft Win2K and WinXP Pro, Oracle 8 or higher, Microsoft Visual Basic
· Strong verbal and written communication skills

Preferred Qualifications:
· Experience with Wonderware Software
· Experience in a Technical Support environment
· PLC and HMI/MMI experience
· Engineering degree or equivalent degree
· Systems integration experience

Other desired skills:
SENIOR TECH SUPPORT ENGINEER
This job has expired.