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Job Information
Job title

SENIOR VOICE ANALYST

Company KimberlyClark
Wage between $0.00 - $0.00 Annually
Location United States, Wisconsin, Neenah
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 9/26/2008
Description
Kimberly-Clark, a global health and hygiene leader, and our trusted brands are an indispensable part of life for 1.3 billion people in more than 150 countries. Kimberly Clark has been helping generations of families improve the quality of their lives, to ensuring the health of our employees and the environment. We believe in recruiting the best people and putting them in the right jobs so that they can do their best work. Currently, we are seeking a Senior Voice Analyst for our Neenah WI location.

Summary:
As a member of the Communication Services team, the candidate will have project management responsibilities for maintaining and improving K-C’s state-of-the-art, global messaging environment with some cross platform unified messaging design and support. The candidate will work with Avaya PBX’s and Polycom video equipment.

Responsibilities:
  • Provide infrastructure support and project leadership for K-C’s state-of-the-art, global voice and videoconferencing environments.
  • Work with business sponsors and other teams in support of application upgrades and new system rollouts.
  • Interact with K-C’s delivery partner in supporting critical incidents and in completing services requests.
  • Interact with business clients to access technical requirements and develop cost effective solutions
  • Develop best-practice recommendations and policy enforcement
  • Systematically secure relevant information, relating and comparing data from different sources, and identifying key issues.

    Basic Qualifications:
  • A Bachelors degree plus 5-7 years of applied experience in voice or video services
  • 3+ years project management experience in large global videoconferencing and/or voice environment
  • Working knowledge of networking design and theory experience
  • Networking skills should include data basics (subnetting, Ethernet, switching, routing and QoS)
  • Knowledge of traditional PSTN
  • Knowledge of IP trunking (VoIP) applications and implementation
  • Previously conducted analysis and made recommendations for IP trunking
  • Capable of calculating bandwidth requirements and managing traffic routing
  • Proven capability in resolving complex audio/visual issues
  • Required 20-30% travel, occasional night and weekend work, and rotation in a 7x24 on call support structure.

    Preferred Qualifications:
  • Knowledge and experience with Avaya Voice Communication Infrastructure including S8700, S8300, G700, Modular Messaging, CMS, PBX/Automatic Call Distributor (ACD), Interactive Voice Response (IVR), and Computer Telephony Integration (CTI)
  • Knowledge of audio visual and videoconferencing component integration including design of conference and auditorium rooms, installation and programming of Creston/AMX touch panels, configuration and installation of videoconferencing endpoints; Polycom MGC product experience and experience with IP and ISDN video systems
  • Experienced with Unified Communication and streaming media applications is a plus.

    Other:
  • Extensive project management skills and the ability to managing large projects or multiple smaller projects concurrently.
  • Demonstrated skills in organizational sensitivity; decisiveness; planning; controlling; organizing; judgment; oral and written communication.
  • Customer service attitude
  • Excellent oral and written communication skills

    Equal Opportunity Employer

    Apply online at and enter Requisition ID 5449.df-tc

    Experience/Skills
    See above

    Other desired skills:
    SENIOR VOICE ANALYST
    •