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Job Information
Job title

SERVICE DESK TECHNICIAN

Company Ajilon
Wage between $0.00 - $0.00 Annually
Location United States, Michigan, Grand Rapids
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 2/22/2006
Description
SERVICE DESK TECHNICIAN (Grand Rapids, MI)
Note: How to apply, email resume + answer each of the four Job Experience/Qualifications below:
If you're an IT professional looking for exciting, new opportunities, look to Ajilon Consulting. As a premier provider of IT business solutions, our clients span all industries, so you'll benefit from challenging and diverse environments. At Ajilon Consulting, we invest in our people with continuous training and education programs, along with competitive benefits and compensation. That's why we're a frontrunner in IT services, and our people are always in demand. This is permanent position.
RESPONSIBILITIES.. Include:
Provide IT help desk services and processes. Participate in and contribute to corporate
Standardization and streamlining of services.
Essential Duties and Responsibilities:
- Work directly on Service Desk providing Level I and level II support to global end user community.
- Work closely with Level II and Level III Support to provide timely and effective incident management and root cause problem resolutions.
- Identify problematic "systems" and manage change control processes.
- Recognize potential future business problems that may affect productivity.
- Keep abreast of changes to existing supported systems and new systems installed.
- Assist business unit desktop support team members in their specific functions as required.
- Perform administrative tasks related to maintenance of Service Desk and desktop software.
- Perform other duties as assigned.df-tc

Experience/Skills
Job Experience/ QUALIFICATIONS:
1. Minimum 5 years experience in a formal Help desk operations experience running a regional Service Desk supporting over 5,000 users
2. Four year computer science degree or related field or equivalent experience
3. EXPERT PC technical troubleshooting and problem solving skills
4. Excellent customer facing communication skills
5. MUST be ITIL certified.
6. Familiar with Remedy Applications.
7. Familiar with HP Radia Application
8. Good Project management skills
9. Industry standard certification a plus.
HOW TO APPLY:
IMPORTANT -in order to apply for this Position PLEASE follow instructions below:
a) Email your resume in a Word format as an attachment
b) In the body of your email answer ALL of the above Job Experience/Qualification. Pleas give me an answer on each item - one at a time.
If you do not meet most of these requirements, this is not the job for you. This is not a "want to be Job" as we are a Consulting Firm.

Other desired skills:
"Service Desk Technician", Radi, Remedy, ITIL, Level II
This job has expired.