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Job Information
Job title

SQL Analyst

Company Robert Half Technology
Wage Not specified
Location United States, Arizona, Phoenix
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/2/2008
Description
The role is also responsible in communicating ongoing issues through the appropriate escalation process, and providing timely feedback and responses to our clients. In the position you must be able to manage the resolution of customer cases with exemplary service, prompt communication and courteous behavior. Must be able to analyze and troubleshoot incoming issues for the most effective resolution path.df-tc

Experience/Skills
Actively communicate with the client, resolve and close client reported issues to ensure client satisfaction. Communicate findings and progress to appropriate internal and external parties. Focus on improving wellness and reducing production support costs.Recognize and escalate difficult technical/business issues within the organizationWork with support and other business units to troubleshoot and workaround issues, prioritize both time and projects, working independently user. Monitor servers going down, bug issue reporting to Software Vendors.Must understand functionality dependencies in order to troubleshoot technical issuesRequired Skills: Excellent customer support skills 3+ years of experience, minimum 1 year experience supporting external users of a web-based hosted application, database servers such as Oracle and SQL.To apply directly and confidentially to this position, please send a word copy of your resume to tina.angle@rht.com.

Other desired skills:
SQL Analyst
This job has expired.