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Job Information
Job title

SR Tech Support Engineer (#5240200)

Company PEAK Technical Services, Inc.
Wage Not specified
Location United States, California, Westlake Village
Employment type Full Time
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/15/2005
Description
Responsibilities: * Detailed problem analysis and resolution * Communicate directly with customers while investigating and providing problem resolution * Comprehensive documentation * Leverage internal groups including engineering for problem resolution * Develope and maintain an in-depth working knowledge of all client's products and services * Maintain high customer satisfaction levels Summary:Level 3 customer support technicians are responsible for in depth investigation of customer issues for Storage Area Networks. This includes all issues which are not addressed via previously documented answers and cannot be resolved by lower level support. The candidate is responsible for documenting each incident and following it through to resolution, either through analysis and solution or through support from Engineering. This position requires a candidate that is technically astute, articulate, and capable of interfacing with customers.


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Experience/Skills
See Above

Other desired skills:
SR Tech Support Engineer (#5240200)
This job has expired.