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Job Information
Job title

SSC/IT Supervisor

Company Dallas TX (09900)
Wage between $0.00 - $0.00 Annually
Location United States, California, Lathrop
Employment type Full Time
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 3/9/2007
Description
TITLE: SSC/IT SUPERVISOR DEPARTMENT:
JCpenney SSC, Lathrop, CA

I. BASIC FUNCTION:
Plans, directs, and manages the daily operations of the Store Support Center/IT (SSC/IT) group, working with the Information Technology
Control Center (ITCC) and the ROSC Manager, and directs and prioritizes work activities for all SSC/IT associates.

II. PRINCIPAL RESPONSIBILITIES:
1. Coordinates and works with SSC management and the ITCC to ensure that all applications are available for the clients.
2. Directs work groups to ensure proper staff scheduling, prioritizes work activities of shift associates, administers policies and
procedures, ensures administrative and timekeeping records are properly maintained, and develops goals and training requirements for
direct reports.
3. Manages all hardware, software and environment changes to minimize the impact to the clients.
4. Assists in problem determination and resolution, working with SSC/IT associates.
5. Develops expertise and understanding of the systems and applications to provide support to the end user.
6. Responsible for creating and adhering to Capital and Operating Budgets.
7. Works with vendors and IT on hardware and software problems, and escalates open and outstanding issues to SSC/IT management.

III. KEY RELATIONSHIPS:
1. Works with the Store Support Center to ensure all applications are available.
2. Works with vendors on a daily basis to ensure escalated problems and hardware problems are handled in a timely manner.
3. Works with local and remote technical support groups and the ITCC to ensure installations and repairs are completed without
interruption to clients.

Additional qualifications:
College degree preferred. 3-5 yrs of progressively more responsible IT experience within JCPenney. Must have excellent written and oral communications, negotiating, and leadership skills. Must be able to manage multiple people and projects over multiple shifts. Must have good understanding of networking and PC environment.df-tc

Experience/Skills
See Above

Other desired skills:
SSC/IT Supervisor
This job has expired.