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Job Information
Job title

SSO Engineer

Company ACS
Wage Not specified
Location United States, Illinois, Oak Brook
Employment type Full Time
Education Not Specified
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 6/7/2007
Description
This senior-level professional is a seasoned individual producer who applies an advanced, in-depth knowledge of technical concepts, practices and procedures. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent may act as a member of quick-response user-support team and will often work under demanding deadlines, operating independently to resolve complex end-user problems. Errors will likely cause visible delay, expense and/or disruption to the end-user. May act as a functional/team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.
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REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:

Change Management Coordination for Havi GS and McDonalds

Conduct client-change-meetings

Obtain additional information for global tower changes on customer request

Change Management process SME for client

Infrastructure Change Management for Oak Brook Tech Center

Attend ACS Change Management meetings

Provide training to SBU on the global process

Monitor the queues for Havi GS and McDonalds

Provide 'sheparding' when appropriate

Issue approvals, process violations, and denials when appropriate

Change Management process SME for SBU/Site

Secondary Site Rep for the Release Management Process

Team Lead for Oak Brook Computer Operations & Print Operations

Manage the Console Operators and the Print Operators

Provide L2 support for Data Center issues

Provide back-up coverage for both Console and Print Operations

Initial contact for customer for Payroll/AP printing

General Payroll support as it pertains to operations

L2 for Control-D report decollation missions, user settings, VMCF Printer Configs

L1 for Technical issues with Control-D application

Annual creation of W2 forms (Xerox Proprietary) for McDonalds
__________
Education and Typical Years of Experience:

Bachelor's degree in a related field, or equivalent work experience.

Minimum of 5-7 years of related technical support experience. Requires advanced knowledge and experience in a full range of technology platforms and systems.df-tc

Experience/Skills
See Above

Other desired skills:
Information Management Sr Specialist
This job has expired.