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Job Information
Job title

SYSTEMS SUPPORT ANALYST I

Company KimberlyClark
Wage between $0.00 - $0.00 Annually
Location United States, Georgia, Roswell
Employment type Full Time
Education Bachelor
Year Experience Academic Only
Travel None
Published on 5/15/2008
Description
Expectations:
  • Manage the ongoing data maintenance that is needed to run the effectively support the customer service systems
  • Assist clients and troubleshoot system related problems
  • Assist in the development of training materials and provide training for Customer Service
  • Work with ITS to develop, implement, and test system enhancements

    principle Accountabilities
    1. Provide end user assistance for various systems, Prioritize and expedite assistance based upon severity of the situation. This could include 24 hour support and Holiday coverage. Document hotline calls and identified solutions.
    2. Work with other system support analysts to identify needs, provide troubleshooting for system and process errors and participate in the development of system enhancements.
    3. Work with other system support analysts to develop and implement training programs to improve system efficiency and service.
    4. Work directly with the technical support team (MIS) to plan, develop and execute client testing of all systems changes.
    5. Maintain system support tables.
    6. Provide back up coverage for the maintenance of OASIS and Network Security Files.
    7. Generate and analyze reports to be used in support of Order Management and Order fulfillment.
    8. Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.
    9. Communicate fully with superiors, subordinates and others who have a need to know. Be informative without being obtrusive and vexatious. Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; and clear, yet responsive.

    QUALIFICATIONS
    Education:
  • Bachelor’s Degree
    Experience:
  • 1-3 years of order management or order fulfillment experience
  • Good working knowledge of systems in general
    Skills:
  • Strong analytical skills
  • Thorough planning and organizational skills
  • Strong written and oral communications
  • Initiative
  • Collaborative
  • Personal and organizational sensitivitydf-tc

    Experience/Skills
    See above

    Other desired skills:
    SYSTEMS SUPPORT ANALYST I
    • This job has expired.