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Job Information
Job title

Senior Analyst - Distributed Systems

Company HSBC
Wage between $0.00 - $0.00 Annually
Location United States, Florida, Jacksonville
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 8/27/2004
Description
Provides technical leadership to HSBC Technology Services and Household International operating units through special and major projects. Provides team leadership as required.

Provides technical leadership and consultation to assigned business units. Maintains expert knowledge in system specialty or multiple systems.

Provides technical leadership and consultation to project team members as directed by the project manager. Support in planning, designing, programming, documentation and implementation of Telephony systems. Performs reviews of new and existing systems to ensure operational integrity and accomplishment of stated objectives.

Adheres strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; reports control weaknesses, compliance breaches and operational loss events.

Completes other related duties as assigned, support the Company's Diversity programs.df-tc

Experience/Skills
Bachelor's degree or equivalent experience with a major or minor in Information Technology, industy certifications.

Minimum of 5 to 7 years specialized experience in computer; telephony; network systems engineering; call center local area networking; wide area networking; server and desktop technologies, including a minimum of 3 years experience in project management.

Extensive and specialized technical knowledge in computer, telephony and network systems and a demonstrated ability to analyze specifications and operating documentation.

Must able to conduct administration for the Avaya G3RPBX and program Voice Response Units and work with CTI System. Must be familiar with call vectoring in a call center environment.

Must have excellent communication skills and be comfortable interfacing with all levels of employees. Must be able to define technical issues over the phone.

Other desired skills:
Must able to conduct administration for the Avaya G3RPBX and program Voice Response Units and work with CTI System. Must be familiar with call vectoring in a call center environment.
This job has expired.