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Job Information
Job title

Senior Application/Systems Support

Company Ajilon
Wage between $0.00 - $0.00 Hourly
Location United States, New York, New York
Employment type 9+ Month Contract
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 11/3/2009
Description
A well known financial services company based out of New York City is looking for a Sr. Application Support Specialist.

Proven experience in troubleshooting routine product issues up to level 3 incidents in a senior role (Incident Tracking and Resolution), participate as an active member in all support duties which include after hours and weekend monitoring of client support calls and emails in a team rotation, participate in development, facilitation and maintenance of product support tools including run books, monitoring, and knowledge bases to aid in the product support process.

The individual works closely with the Customer Support team the functional Project Leaders and programming support staff as well as the client base.

Essential Responsibilities

Include but not limited to the following:
Day-to-day Technical Support of Clients using the distributed environment
Support all technical aspects of the clients using distributed environment - primarily MS-Windows, however Linux environment is growing
Record Tickets & Service job requests by scheduling / executing tasks within the "application constraints".
Follow Up to ensure the client's request is serviced in an appropriate and timely manner.
Directly follow-up with client contacts to ensure satisfactory resolution.
Servicing the client's requests / issue can include working with other Technical Resources within Data Centers; Network, etc
Escalate issues as appropriate.
Monitoring internal and client systems
If not assigned primarily to this function, function as a backup on a rotational basis.
Code Movement (Maintenance) / Release Implementation
This function relates to the regular maintenance (e.g. Windows patches) as well as application Release Implementation / coordination.
Off-Hours Support - Weekend/Evening/Holidays support in team rotation may arise.
On a "request-basis", provide "in-person" application Installation Support at client site/s as planned.
Projects & Other Assigned Tasks
Work on assigned projects/tasks as assigned by the Management and Team Leader.df-tc

Experience/Skills
Education and Training
Bachelor's Degree in Computer Science or equivalent desirable
Candidate MUST have the following skills that are in bold. DO NOT submit the candidate if they do not have all five skills/experience. Those lines listed in RED have been updated from the last JD.
6 years minimum experience in an MS Windows support environment
6 years minimum Windows Desktop client applications.
5 years minimum hands-on LAN/WAN (networking) trouble shooting.
2 years min. supporting MS SQL Databases

PLEASE EMAIL RESUME IN MS WORD WITH SHORT SYNOPSIS OF MATCHING SKILLS/ EXPERIENCE.

Interested candidates please contact Pedro Garcia at pedro(dot)garcia(at)ajilon(dot)com
Adecco / Ajilon is an equal opportunity employer (EOE).

1+ years SQL Programming knowledge
Help desk experience in a Financial environment required.
1-2 years experience in Linux Installation and administration a plus
MS and Windows certifications are a plus
Motivated self-starter; can work with minimal supervision along side other high energy team player and must be able work in extremely fast paced environment.
Excellent organizational skills
Excellent written and verbal communication skills to work in a fast-paced "customer contact" area
Detail oriented
Project Management skills
Ability to manage multiple priorities
 
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