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Job Information
Job title

Senior Global Technical Support Engineer

Company Informatica
Wage Not specified
Location United States, California, Redwood City
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 7/10/2008
Description
Technical Support Engineer Role and Responsibility- This key individual will serve as Technical Support champion for both internal and external customers. The Senior Technical Support Engineer will exercise independent initiative with the authority to act in order to meet all requirements for the customer. The Senior Technical Support Engineer will:
• Diagnose and resolve customer inquiries related to operating Informatica software products in their environment
• Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion
• Manage communications to customers at all levels to maintain positive relationships
• Utilize information tools, training and experience to provide high level of customer satisfaction
• Participate in problem escalation and call prevention projects to help customers and other technical specialists increase their efficiency with our products Required Skills- • A Bachelor's degree in Computer Science or related technical field
• 5+ years of industry experience in supporting mission critical software components.
• Good understanding of one or more Data Integration and Data Warehousing / Business Intelligence tools is required.
• Excellent grasp of relational database management theory and practice.
• Well versed in the workings of one or more commercially available Application Integration products from Tibco, IBM etc
• Excellent written and verbal communication and problem solving skills are essential.
• A high degree of analytical and problem solving abilities + strong debugging and troubleshooting skills.
• Hands-on experience in Oracle, MSSQL Server, DB2 or any other RDBMS
• Hands-on experience in Windows and at least one flavor of the UNIX operating system

Additional Skills:
• Experience with or familiarity in any commercially available software for EDI(Electronic Data Interchange) / B2B commerce is a big plus Informatica Corporate Overview Informatica Corporation delivers data integration and data quality software and services that help organizations gain optimum value from their information assets. Informatica’s open, platform-neutral software accesses data of virtually all types and makes it accessible, meaningful, and usable to the people and processes that need it. With products that encourage collaboration across the enterprise, Informatica reduces costs, speeds time to results, and scales to handle data integration projects of any size or complexity. That is why Informatica is known as the data integration company. Market Leaders Rely on Informatica: 83 of the Fortune 100 Companies Leading Industries Telecommunications: 18 of the top 23 Financial Services: 44 of the top 60 Healthcare: 9 of the top 11 Energy & Utilities: 25 of the top 34 Insurance: 18 of the top 22 Life Sciences: the 11 largest Government: 100+ U.S. Federal and 80 state and local government agencies; government agencies in 20 countries Our employees represent some of the most brilliant and creative minds in high tech. We are a company that inspires innovation and teamwork, celebrates diversity, and rewards achievement. As a growing company, Informatica is looking for talented individuals who share our passion for technology, excellence, and innovation. To apply send resumes to mmanmadkar@informatica.comdf-tc

Experience/Skills
See above

Other desired skills:
Senior Global Technical Support Engineer
This job has expired.