Latest Jobs  
 
 
This job has expired.
 
Job Information
Job title

Senior IT Administrator (Cisco Voice Engineer) - 2258

Company Primus Software Corporation
Wage between $0.00 - $0.00 Annually
Location United States, Georgia, Alpharetta
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 8/3/2009
Description
Responsible for the design, implementation and management of complex Cisco Unified Communications architectures. Strong technical, client and people management skills. Experience in design and/or implementation lead roles for large multi-site contact centers.

Candidate should be able to develop requirements, engineer and manage all phases of a project including design, implementation and support, including extensive troubleshooting of the systems and management of junior support resources on a skills or shift basis.

Broad experience with Cisco Unified Communications architectures including: ICM Scripting and routing, UCCE/IPCC and Call Manager, PGs, CVP and Unity - This includes all UCCE, CCM components as well as other Cisco applications.

Ability and willingness to learn, support and integrate with other Contact Center software and applications.

At higher levels, may provide functional guidance, advice, and/or training to less-experienced administrators.

The senior level position acts as project manager in planning and directing multiple projects to coordinate software applications from the development environment to staging environment through the build process and ultimately migration to production


Preferred Skills:

BS/BA in a related field or equivalent work experience.
Third-Party Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) Servers voice gateways/VXML Servers
Other 3rd party application Servers including Nuance and Autonomy e-Talk
Knowledge in developing and supporting TCL scripts.
Knowledge of CTIOS Desktop and server based applications.
Knowledge of Cisco ICME Scripting of call routing and skills for virtual multi-site contact center
Knowledge of Cisco Contact Center Reporting metrics, reporting Servers and databases, HDS and custom reporting
Development of Visio drawings configuration spreadsheets, and IOS dependencies.
Knowledge of MS SQL server
Knowledge of monitoring software including Sitescope and CUOM
Operating Knowledge of the Aspect ACD Environment

Preferred Certificates/Certifications

Certified Cisco Voice Professional

Cisco Certified Internetwork Expert - Voice

Unified Contact Center Enterprise Design

Unified Contact Center Enterprise Implementation



Required Skills:
Required Skills:

3-5 Years Experience Supporting Enterprise Multi-Site Unified Contact Center Implementations.
Cisco Unity
Cisco Ingress and Egress Voice Gateway
Cisco VoiceXML Gateway
Cisco Unified Communications Manager
Cisco Gatekeeper
Cisco Meeting Place
DNS Server
Content Services Switch
Experience with H.323 call control for CVP and GWGK.
Unified CVP Server
Knowledge in working with Cisco TAC for support and development.
Knowledge of Unified CVP Operations Console Server.
Knowledge of MS Active Directory
Demonstrated ability to perform complex problem isolation with Telecommunications Infrastructures: PRI/T1
Demonstrated ability to perform complex problem isolation in LAN/WAN environments.
Working knowledge of Windows and Linux Operating Systems
Demonstrated knowledge of Telecommunications and Server Systems maintenance and upkeep requirements.

Desired Skills:
Certified Cisco Voice Professional Cisco Certified Internetwork Expert - Voicedf-tc

Experience/Skills
See Above

This job has expired.
 
Bookmark and Share