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Job Information
Job title

Senior IT Manager/ Cerner PathNet

Company Robert Half Technology
Wage Not specified
Location United States, North Carolina, Durham
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 2/8/2008
Description
Primary role:Manage the operations of our client's Cerner PathNet Classic system. Work with internal departments vendors in maintaining proper functioning PathNet system for the Clinical Labs and Pathology users. Manage resources to address the operational department needs in compliance with Health Insurance Portability and Accountability Act (HIPAA) and College of American Pathologists (CAP). Essential tasks/Responsibilities: Manage the day to day operation of the PathNet system and all associated systems (Automation, Interfaces, and point of Care). This includes, but is not limited to, addressing customer questions via the helpdesk, monitoring interfaces and error handling, and updating documentation for employees and users.Ensure compliance with HIPAA and CAP.Work to achieve maximum system availability to the end user.Manage communication with internal and external customers for significant changes in system and systems availability.Train internal and external customers to minimize support calls. Develop training certification for employees and users.Share departmental strategic goals with employees.Provide routine meetings with the user community to educate and communicate issues including new or changed functionality, system processing issues and/or issues brought up by users.Plans, coordinates and manages all routine changes to the core, departmental or procedure databases required by identified problems, or at the request of the users.Establish and review procedures for support and database modifications.Review file maintenance and report generation.Review Remedy tickets for the purpose of identifying training opportunities and as a means of monitoring service efforts. Conduct weekly surveys with customers to evaluate customer service efforts.Oversee departmental wide training efforts.Handle personnel issues as needed.Direct the hiring, training, and orientation of new employees within the section and determine acceptable competency. Lead employees to understand and resolve complex issues.Co-develop a business continuity plan.Maintain liaison with professional organizations and information systems management within similar organizations to ensure utilization of current principles, techniques, and policies.df-tc

Experience/Skills
Bachelor’s degree in Medical Technology, or other related discipline or equivalent combination of education and/or experience. Three plus years of management experience in Laboratory Information System Application environment with the Cerner PathNet.Preferred: Five plus years of management experience, knowledge of Cerner PathNet Classic and Millennium

Other desired skills:
Senior IT Manager/ Cerner PathNet
This job has expired.