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Job Information
Job title

Senior Manager, Client Services

Company WorldBridge Partners
Wage between $0.00 - $0.00 Annually
Location United States, California, Roseville
Employment type Full Time
Education Bachelor
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 11/26/2007
Description
A leading information technology company providing on - demand research data and information resources that help its clients to drive decisions and shape strategies in terms of product distribution, utilization and regulatory compliance. The Company has grown aggressively over the last 5 years, both organically and through acquisitions. This growth is poised to move to the next level with the release of their latest revolutionary web-based tool in the market.

This is an outstanding opportunity:

- To command a highly visible position in a fast paced growing Company, reporting directly to the Company President and be a key member of the Executive Team.
- To play a Leadership role beginning with a staff of 6 members and the opportunity to build a -best in class- department over the next 3 years.
- The opportunity to grow into a Director position based on performance and contribution.
- Opportunity to lead a new product roll out to 5000 customers over 2008.

The Role:

The Senior Manager Client Services will lead the organization responsible for the pre-sales and post-deployment solution consultancy, project management, testing, deployment, and support of company-s solutions. He /she will be responsible and accountable for building a Customer Support team that is "best in class" in terms of design, delivery and education services to customers ensuring high-level delivery of the Company-s solutions and satisfied clients.

The general focus areas of this role are to:

- Build, lead and scale the professional services organization around the primary objective of efficient support, testing, successful delivery of solutions in the client-s workplace and high client loyalty offering value added advice and understanding.

- Create new methods of providing help desk support, such as on-line tools, knowledgebase tools and innovative training and documentation methods.

- Manage the testing process. Responsible for quality of all product updates and releases.

- Provide solutions consultancy expertise and the foundational knowledge base that will promote ongoing career development and opportunities for Solutions Consultants and professional services professionals.

- Utilize expertise in applying service design and methodology to guide the development and refinement of business processes that get the best long-term results for clients.

- Personally build client relationships and the comprehensive and deep understanding of their business and marketplace that models world-class service and best-practices.df-tc

Experience/Skills
Meeting or exceeding the following criteria would mean we have the ideal candidate for the job!
- Must have 8 - 10 years of successful customer support role and strong project management skills.
- Demonstrated hand-on success in building, growing and scaling world-class Help Desk, pre-sales services, customer support, technical support and /or professional services functions
- Experience in supporting software implementation and roll out over large user base.
- Strong service orientation. Brings experience in managing organizational change while maintaining high level of internal and external customer satisfaction.
- Strong Performance Metrics Management experience and focus on managing employee performance through measurable and quantifiable objectives. Successful tactical execution skills.
- A seasoned leader, mentor and team player with outstanding skills in organizational impact through critical reasoning and influencing skills.
- Outstanding communication and presentation skills. Capable of positioning and representing the company-s image effectively through excellent communication skills.
- Strong industry referrals to demonstrate this success.
- Has drive and strong career aspirations, but not a compulsive job hopper.

Other desired skills:
Senior Manager, Client Services
This job has expired.