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Job Information
Job title

Senior Project Manager (Infrastructure)

Company GMAC
Wage between $0.00 - $0.00 Annually
Location United States, Michigan, Detroit
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel About 25%
Published on 6/27/2008
Description
Senior Project Manager for Infrastructure Transformation.This role will lead a single project of high complexity, a small program, or a group of related smaller projects to enable the transformation of GMAC Financial Services infrastructure technology into a shared services model.The overall program scope includes all data center, network and data communications, and end-user computing platforms, services, facilities, and resources.The PM will have primary responsibility to ensure the project(s) s/he is responsible for are delivered on time, within budget, and as required by the customer. This resource must have prior experience with data center and/or technology services consolidation.Very strong project management discipline and methodology experience is requisite.

<b>Job Purpose</b>
The Senior Project Manager knows the customer’s business and/or seeks information about the real underlying needs of the customer, beyond those initially expressed and not obvious to others.Matches those needs to available (or customized) products and/or services to meet those needs.Negotiates to resolve customer issues by seeking win-win solutions that add value to the customer. Provides direction and oversight to project teams to design, develop, deploy and sustain solutions that meet applicable business requirements.

May be responsible for a single project of medium to high complexity, a small program, or a group of smaller, unrelated projects; manages interdependencies between projects within and outside scope of responsibility.Responsible for project deliverables, cost, schedule, and quality.Allocates and directs resources to accomplish project tasks, and maintains control project schedule(s) and deliverable quality.

Responsible for resolving issues and mitigating risks, escalating issues/risks when appropriate.Manages project teams, which may include GMAC employee and/or vendor team members, informs the team of its progress; leads/develops GMAC staff members.Acts as an interface to IT and Business Partners; develops/maintains strong relationship with vendor teams and vendor management.Assists with development of RFPs/SOWs and vendor selection.df-tc

Experience/Skills
<b>Candidate Competencies and Key Capabilities</b>

<b>Level Scope:</b>
· Has thorough understanding of technical concepts related to data center operations and applications hosting.
· Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
· Provides work leadership to others.
· Interfaces with all levels of management to negotiate project priorities and outcomes.
· Has experience working in both insourced and outsourced IT services models.
· Will determine new methods and develop new procedures for accomplishing work.

Customer Service Orientation
· Takes action to resolve customer problems or concerns in a timely manner that exceeds normal expectations.
· Makes self fully available, especially when customer is going through a critical period.
· Keeps customers up-to-date about progress of projects or problems/issue resolution activities.
· Maintains clear communication with the customer regarding mutual expectations and monitors customer satisfaction.

Teamwork
· Creates a climate of collaboration and teamwork among team members and customer groups.
· Ensures that all members of the team and those with whom they interact build relationships and trust to achieve business objectives.
· Actively facilitates group processes during team meetings; encourages participation from all team members.

Flexibility, Problem Solving, Initiative
· Determines process and priorities based on the requirements of a situation.
· Quickly adapts approach as the situation changes.
· Alters normal procedures to eliminate lateral roadblocks to get a job done and/or meet a customer request.
· Makes complex ideas or situations clear, simple, and/or understandable.
· Assembles ideas, issues, and observations into a clear and useful explanation.
· Takes or directs persistent, repeated and varied actions to overcome technical or people obstacles, rejection or failure.
· Sustains action bias over a long period, even in the face of adversity.
· Sees barriers as challenges or opportunities.
· Acts as a model for initiative to others by consistently pushing the performance envelope.

<b>Key Capabilities</b>
(1) Ability to manage IT infrastructure projects that are large in complexity, size, and scope
(2) Ability to apply deep knowledg

Other desired skills:
infrastructure, project management, ITIL
This job has expired.