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Job Information
Job title

Senior Support Analyst

Company Business Technology Group
Wage Not specified
Location United States, Illinois, Lake Forest
Employment type 0-3 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 2/15/2005
Description
Requires strong analytical skills, information systems background, and excellent written and verbal communication. Must possess the ability to interact with 3rd party contractors, internal help desk resources and business personnel. Should have a good understanding of how to troubleshoot hardware and software issues. Software includes Siebel 6.3.0.246 client and handheld, VPN and Microsoft Active Sync. Hardware includes Dell 610 Laptop and HP 728 Handheld device.

Job duties include:

  • Working on escalated help desk tickets
  • Directly resolving issues with sales representatives and district managers
  • Updating resolution database
  • Facilitating knowledge transfer sessions
  • Providing metrics on monthly call volumes and areas of impact.
    Local candidates only
    Please include the job number in the subject line of your e-mail


    Experience/Skills
  • Ten or more years experience in systems analysis and application program development
  • Bachelor's degree in Computer Science or a related discipline

    Other desired skills:
  • Ten or more years experience in systems analysis and application program development
  • Bachelor's degree in Computer Science or a related discipline
    • This job has expired.