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Job Information
Job title

Senior Technical Operations Analyst PKI Network Security

Company Design Staffing, LLC
Wage Not specified
Location United States, Maryland, Columbia
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/25/2006
Description
POSITION DESCRIPTION Position Title: Senior Operations Analyst - 2nd Level Support Shift Requirements: 10:00AM to 6:30PM Shifts Monday to Friday, Weekend on-call Candiate Key Skills are: Oracle (Install and Basic DB setup and Configuration) Network Comms & Security Windows and Solaris Admin Level PKI a Preference 3-5 years experience in Support or other customer facing role. Requirements Education: ? Technical Degree or equivalent experience Experience: ? Minimum five years in appropriate technical roles. Required Skills: ? Understand Development life cycles, including knowledge about what a review is, code changes, builds, QE/QA, etc. ? Strong hands-on knowledge of operating systems (particularly MS Windows & Sun Solaris), networking, databases (Oracle), data comms and the Internet. ? Solid customer relations and support skills ? Applied team communications and interpersonal skills. ? Good Writing Skills ? General presentation skills. ? Familiarity with Network Security issues, including Firewalls, existing technologies such as SecureID and Public Key Infrastructures Preferred Skills: ? Familiarity with PKI, network security and/or encryption a distinct advantage. Essential Functions ? To provide industry exceptional product / hosting support, development assistance and development service with a high degree of customer satisfaction, technical expertise, business acumen and timeliness. Provide technical leadership to operations analysts relative to Company's Toolkits and Application products and Services as well as supported third party software. Responsibilities and Additional Duties 1. Problem/Query resolution - ? Provide expert and creative solutions for problems reported on Company Products to ensure external and internal customer satisfaction and productivity. ? Coordinate escalation of user, product and support issues among sales, product development and marketing to ensure timely distribution of knowledge and positive impact on customer satisfaction and productivity. ? Where necessary replicate customer environment/issues on GSS test lab. ? Where escalation to engineering is required, provide detailed diagnostic information including problem origination theories, environment configuration, debugging output and relevant logs and traces. ? Ensure regular feedback is provided on problem status to customers, GSS Management where issue is a P1 or P2 and to relevant development and product management staff and co-ordinate problem fixes/patches when available.

Requirements:

Education: ? Technical Degree or equivalent experience Experience: ? Minimum five years in appropriate technical roles. Required Skills: ? Understand Development life cycles, including knowledge about what a review is, code changes, builds, QE/QA, etc. ? Strong hands-on knowledge of operating systems (particularly MS Windows & Sun Solaris), networking, databases (Oracle), data comms and the Internet. ? Solid customer relations and support skills ? Applied team communications and interpersonal skills. ? Good Writing Skills ? General presentation skills. ? Familiarity with Network Security issues, including Firewalls, existing technologies such as SecureID and Public Key Infrastructures Preferred Skills: ? Familiarity with PKI, network security and/or encryption a distinct advantage. Candiate Key Skills are: Oracle (Install and Basic DB setup and Configuration) Network Comms & Security Windows and Solaris Admin Level PKI a Preference 3-5 years experience in Support or other customer facing role. Essential Functions ? To provide industry exceptional product / hosting support, development assistance and development service with a high degree of customer satisfaction, technical expertise, business acumen and timeliness. Provide technical leadership to operations analysts relative to Company's Toolkits and Application products and Services as well as supported third party software.df-tc

Experience/Skills
See above

Other desired skills:
Senior Technical Operations Analyst PKI Network Security
This job has expired.