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Job title

Senior Technical Product Manager, Network Products

Company Asurion Insurance Services, Inc.
Wage between $0.00 - $0.00 Annually
Location United States, Tennessee, Nashville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 11/3/2009
Description
Primary Responsibilities:
The Senior Technical Product Manager (PdM), Network Products defines and drives the product vision and lifecycle management for a suite of products that are leveraged across the entire NEW Asurion enterprise.This position must maintain a focus on both the future strategic direction of their products as well as the tactical management of present day product evolution activities designed to exceed customer expectations and to drive forward corporate strategic goals.(An example of a customer in this context would be the Care organization for the entire company – working with the executive leadership of that organization to define their strategic imperatives and commitments to the company, identifying requirements necessary to deliver that vision, defining product solutions that meet those requirements, and insuring successful delivery of those products to allow the business unit to meet its objectives).

The Network PdM is thus accountable for defining, articulating, and implementing the entire lifecycle of a capability set for a suite of products, to include product evaluation and selection, initial installation, major and minor upgrades, feature-specific bug fixes, through to product retirement.The Network PdM must work with an array of different teams – business customers, vendors, technology delivery partners, Asurion executives, etc – and utilize a wide variety of technology types from “tried and true” industry standards to cutting edge open source solutions to customized, one of a kind software packages.

The Network PdM is responsible for the entire suite of network and network management technologies that are used across the NEW Asurion footprint.This responsibility includes LAN switching and routing, WAN connectivity and routing and Internet connectivity and routing.This role is responsible for defining the network architecture, evaluating and selecting the strategic and tactical network solutions, driving implementation and maintenance of those products, insuring network solutions align with business and technical requirements, and insuring that business value is realized from those solutions.

The Network PdM is the “owner” of their product suite solutions within NEW Asurion, and has full accountability for the performance, availability, cost, and quality of his or her products.The Network PdM defines customer requirements and works within enterprise architecture guidelines to create, install, evolve, manage, and ultimately retire the product(s) required to address those customer requirements.

- Providing full “cradle to grave” product lifecycle management.
- Establishing, maintaining and managing unit costing for their products.
- Establishing and executing their product vision and insuring tight alignment with customers.
- Developing product delivery schedules that satisfy functional roadmaps for multiple clients.
- Ensuring products align with the company’s overall technology/business strategies and objectives.
- Establishing product strategies and roadmaps for their product suite
- Driving programs and projects to evolve the product set, either directly managing the activities or managing the project managers needed to insure successful delivery.
- Being accountable for analyzing production incidents with their products, driving root cause analysis of those incidents, and leading the identification and implementation of appropriate remediation actions to address the underlying root causes of the issue.
- Working with customers and operations to determine Service Level Agreements (SLA) and being accountable for meeting the established SLA’s.
- Developing hands-on, in-depth knowledge of competitive products and maintaining technical and business analysis of competitive strengths and weaknesses.
- Managing vendors throughout the product management process, from investigating and evaluating products, negotiating contractual terms, insuring adherence to contractual agreements, and planning product evolution activities.
- Coordinating beta testing of new products and features, documenting and reporting problems, and recommending solutions/improvements

The Network PdM will work closely with Relationship Managers and Enterprise Architects to articulate the functional requirements of their customers, develop release schedules, and establish prioritization.They will also work closely with EA, development teams and operational staff throughout the Developing, Stabilizing and Deployment phases.



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Experience/Skills
Qualifications:

· BA/BS Degree; (Engineering, Computer Science, Business or associated technical field) or equivalent experience + education. Graduate degree preferred.
· 12+ years experience working in IT, with a minimum of 5 years experience working in Product Management or a related discipline.
· Technical certifications in related product family a plus.
· Strong track record of success within matrixed organizations.
· Proven ability to influence cross functional teams without formal authority.
· Superior problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities.
· Strong teamwork, interpersonal skills and problem solving skills required.
· Established ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
· Ability to push hard and affect positive change fast in a dynamic high standards environment while maintaining a positive approach with peers and subordinates.

This position may require that you hold a valid insurance license. Failure to pass the insurance license exam or an inability to obtain or maintain the required license(s) will result in forfeiture of the position..

If you are not currently licensed, but have taken and failed the insurance licensing exam or have otherwise been unable to complete the licensing application process, you will not be eligible to post for this position.

About Asurion:
Asurion is the global leader in technology protection services. From lost, stolen and damaged wireless handsets to malfunctioning computers, gaming systems and more, Asurion, together with sister-company NEW, provides more than 200 million consumers worldwide with best-in-class service, repair, replacement and delivery. The company also provides products which can protect a consumer’s wireless content and software. Asurion is the exclusive provider to many of the world's premier telecommunications and retail companies. The company is privately-held with more than 10,000 employees and operates in six countries across three continents. For more information, please visit .
 
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