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Job Information
Job title

Senior Technical Support

Company Frontline Source Group, Inc.
Wage between $0.00 - $0.00 Annually
Location United States, California, Santa Monica
Employment type Full Time
Education Associate
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 1/12/2007
Description
Our Santa Monica, California client is looking for a Senior Technical Support Person who is well-versed in terminal server 2003.

Primary duties and responsibilities: Perform a variety of advanced technical work in the installation, de-installation, upgrade and maintenance of computer software and business applications; installation, de-installation, maintenance, repair of computer and peripheral equipment, in a highly customer-oriented financial services organization, where the exercise of excellent customer service, teamwork and relations is paramount. Under the direction of the Manager, Technical Support perform the IT Help Desk and User Support day-to-day operations within Windows XP/W2K/W2K3 Operating Systems environment with 500+ nodes; provide software and applications support, involving troubleshooting the common problems; respond to in-house and remote user calls and determining classifications and urgencies of those calls; promptly answer the Help Desk line; document each call taken and resolve the issue within a short time; route the call to the appropriate IT staff; perform the installation and maintenance of computers/printers and other hardware within the organization; monitor, maintain and carefully document division inventories; receive, examine, and process requisitions for various Information Technology supplies and materials; initiate purchase orders according to established guidelines; research cost and best source data, contact vendors and suppliers regarding prices, availability, and terms; arrange and expedite purchases, process required documentation, and obtain signatures or authorization, contact vendors regarding shipping delays; analyze and report statistics of Help Desk activities, analyze/evaluate incident reports and make recommendations to reduce incident rate; train users regularly on software and hardware; assist in evaluating technology resource needs.

Qualifications: Successful candidate must have 5+ years verifiable continuous experience within a professional IT department, preferably financial services. Possess profound knowledge of: Windows XP/NT/W2K/WXP/W2K3 Operating Systems and Microsoft Networks; Terminal Server 2003; BlackBerry/RIM; computer hardware; LAN and WAN networks; telephony; computer hardware and software installation, maintenance and repair; operation of complex computer and other technical equipment and peripherals; understand technical aspects of business operations, policies, and objectives; record-keeping procedures and techniques. Must be able to provide courteous and efficient Level I and Level II telephone support to end-users, utilizing technical expertise and good communication skills; use judgment in determining the most appropriate methods and procedures to complete service requests from end-users; provide technical expertise and assistance to end-users and team members; operate, troubleshoot, adjust and repair computer equipment and peripherals; write clear and concise user documentation; evaluate systems and procedures and develop cost-saving alternatives; evaluate computer hardware and software and make appropriate recommendations for repair or replacement of equipment; lift and move computer and other equipment up to 60 pounds; communicate effectively - both verbally and in writing; establish and maintain cooperative and effective working relationships with others; analyze situations accurately and adopt an appropriate course of action; plan and organize work accordingly; meet schedules and time lines; be a team player. Must be ready to travel occasionally to the outline offices (Chicago, Dallas, New York, Spokane et al).

Please visit us on the web at panies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of North America and Canada .


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Experience/Skills
See Above

Other desired skills:
Senior Technical Support
This job has expired.