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Job Information
Job title

Senior User Support Supervisor

Company JCPenney Company, Inc.
Wage between $0.00 - $0.00 Annually
Location United States, North Carolina, Statesville
Employment type Full Time
Education Bachelor
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 6/23/2006
Description
Senior User Support Supervisor / SSC IT Supervisor
JCPenney - Statesville, NC

2nd SHIFT - M-F 3 PM - 11:30 PM

BASIC FUNCTION:
Plans, directs, and manages the daily operations of the Store Support Center/IT (SSC/IT) group, working with the Information Technology
Control Center (ITCC) and the SSC/IT Manager, and directs and prioritizes work activities for all SSC/IT associates.

RESPONSIBILITIES:
1. Coordinates and works with SSC management and the ITCC to ensure that all applications are available for the clients.
2. Directs work groups to ensure proper staff scheduling, prioritizes work activities of shift associates, administers policies and
procedures, ensures administrative and timekeeping records are properly maintained, and develops goals and training requirements for
direct reports.
3. Manages all hardware, software and environment changes to minimize the impact to the clients.
4. Assists in problem determination and resolution, working with SSC/IT associates.
5. Develops expertise and understanding of the systems and applications to provide support to the end user.
6. Responsible for creating and adhering to Capital and Operating Budgets.
7. Works with vendors and IT on hardware and software problems, and escalates open and outstanding issues to SSC/IT management.

KEY RELATIONSHIPS:
1. Works with the Store Support Center to ensure all applications are available.
2. Works with vendors on a daily basis to ensure escalated problems and hardware problems are handled in a timely manner.
3. Works with local and remote technical support groups and the ITCC to ensure installations and repairs are completed without
interruption to clients.

SKILLS / EXPERIENCE:
Education: College degree preferred.
Experience: 3-5 years of progressively responsible data processing experience.
1. Problem resolution.
2. Hardware and software environmental
maintenance and change.
3. Training development for reporting associates.
4. Human resources problem resolution.
5. Problem resolution and escalation.
6. Scheduling installations.
7. Determining staffing levels and schedules.
8. Human resource allocation and career development.

Core Competencies: Leadership, oral and written communication skills, ability to manage multiple complex projects, organizational skills.df-tc

Experience/Skills
See Above

Other desired skills:
SSC/IT Supervisor
This job has expired.