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Job Information
Job title

Senior Voice Engineer

Company ACS Inc
Wage between $0.00 - $0.00 Annually
Location United States, Wisconsin, Milwaukee
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 4/5/2008
Description
We're here to help.

In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.

It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.

May perform one or more of the following:
This position will report to the Manager of Voice Engineering and will be responsible for a variety of activities and support efforts within the Telecommunication Department.The primary role will be to provide voice Telecom design and support for an ACS customer (ACD design; voicemail strategy and support; campus telephony requirements; etc.). In addition, the candidate will work on service request for pagers; manage the inventory and support of cellular and Black berry devices; and maintain accurate tracking records of equipment and user profiles.

The candidate will interface with appropriate customer and ACS leaders to gather requirements and provide solutions to meet emerging business needs.The candidate will be responsible for resolving incident records as they relate to Nortel and Octel systems and for providing maximum availability of those systems. Project involvement will include working with vendors for implementation of voice circuits (T1, business lines, toll free, etc); assist with obtaining replacement hardware for remote offices; etc.

Other functions include:
Conducting research studies, performing cost analysis, identifying design approaches to meet client’s requirements.

Perform analysis of carrier services and provide recommendations which can improve service and/or reduce costs.

Updating Telecom documentation.

Managing integration projects including equipment ordering, vendor negotiations, testing, troubleshooting, installation, and implementation of upgrades.

Reporting on project status, capacity planning, and metrics, as well as generating any other reports requested by the client and management.

Attend meetings as required and interact regularly with management and clients to constantly improve services.

Processing of incoming switchboard calls as needed, in a backup capacity.

Maintaining user profiles within the call accounting system.

Education:
College degree from accredited university (Bachelor of Science in Engineering or Computer Science preferred). Technical certification in Computer Science or related telecommunications field also acceptable.

Technical
Nortel PBX or similar experience - 3 years (Opt 81C a plus)
VoIP experience helpful
Octel 250/350 Voicemail support – 2 years
Network/Telecom Experience – 5 years
Voice Capacity Planning
Call Accounting Support - required (Avotus experience preferred)
Cellular and Blackberry knowledge
Microsoft Office experience (Excel, Word, Project)
Behavioral
Excellent Customer Service Skills
Time Management & Multitasking
Confident – ability to interface with internal and external customers
Ability to plan and lead meetings
Responsible – self motivating
Project Management skills
Ability to act as Telecom On-Call resource
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.df-tc

Experience/Skills
Same as above

Other desired skills:
Nortel PBX, Telecom
This job has expired.