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Job title

Service Availability Analyst

Company The Walt Disney Company - Walt Disney Parks and Re
Wage Not specified
Location United States, Florida, Orlando
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/25/2009
Description
''Great technology can be magical -- and its end result can look effortless. But when you lift the curtain you'll see a lot of hard work and dedication. Our IT team's work is everywhere we look...IT helps make the magic real for our Guests around the world.''
- Al Weiss, President Worldwide Operations, Walt Disney Parks and Resorts
You could be a part of making that magical connection with the IT department at Walt Disney World® Resort.Work on the latest and greatest projects that bring magic to our Guests every day. Walt Disney World® Resort is not just one of the top vacation destinations in the world, it is also a progressive technology house focused on new and emerging technologies.And it’s just as magical behind the scenes as it is for the millions of guests who visit each year.It’s no wonder that more than 58,000 people can proudly call themselves Walt Disney World® Cast Members.

RESPONSIBILITIES:
Monitor and measure availability of IT services, primarily the Sales Composite system. Assist with the identification and resolution of incidents and problems affecting service availability. Drive service availability improvements. Use ITIL best practices like root cause analysis and service failure analysis to measure and improve service availability. Act as the major incident manager during system outages. Will be required to work a rotating 8-hour shift pattern including days, evenings, nights, and weekends.

REQUIRED QUALIFICATIONS: (These are the minimum qualifications you need to be considered for the job.)
* Bachelor’s degree or equivalent
* ITIL foundation certified
* Proven knowledge of UNIX operating systems
* Proven knowledge of Windows operating systems on Intel equipment
* Proven knowledge of clustering technology
* Proven knowledge of data storage solutions
* Proven knowledge of middleware technology
* Proven experience with troubleshooting complex applications
* Proven experience with coordinating resolution of major incidents
* Proven experience with management of technical resources
* Proven knowledge and demonstrated experience in complex systems, application engineering, servers/storage, network and data center operations.
* Demonstrated experience in infrastructure management and systems monitoring tools
* Demonstrated experience in systems integration, application infrastructure support and middleware operations
* Ability to be flexible with work schedule

DESIRED QUALIFICATIONS:
* ITIL Manager Certified

ADDITIONAL INFORMATION:
To expedite consideration, we highly recommend that you BOTH upload your resume AND copy and paste the text when creating your candidate profile.

Cast Members are provided with The Disney Difference. The Disney Difference is all the products and services designed to support Cast Members, Crew Members and Imagineers in so many aspects of their lives — at home, work and play.

Full-time Cast Members are offered:
· Affordable Health-care options
· Employee Stock Purchase Program
· Credit union membership
· 401(k) Plan
· Educational Reimbursement Program
· Discounts at select dining and merchandise locations
· Discounted tee times at all Disney golf courses and miniature golf courses on property
· Complimentary Main Entrance Admission Pass

Note: Block-out dates and other restrictions apply
All offers and benefits are subject to change at any time and may be based on availability.

You could turn your Information Technology experience into a magical career at the Walt Disney World® Resort.If you are interested in a company whoplaces a strong focus on technology and supports diversity & inclusionthrough itsculture andCast Members, apply today.

©Disney is an equal opportunity employer. Drawing Creativity from Diversity.
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Experience/Skills
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