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Job Information
Job title

Service Center Analyst (#4291944)

Company SYKES Enterprises
Wage Not specified
Location United States, Minnesota, Minneapolis
Employment type Contract to Perm
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 5/25/2005
Description
Service Center AnalystWe are unable to provide sponsorship at this time.Local candidates will be given first consideration.Please be sure you have ALL skills and required experience listed clearly on your resume before you apply.Sykes Enterprises, Incorporated, an International Information Services Organization is seeking a Service Center Analyst to identify, research, track, resolve and monitor technical problems via telephone, e-mail and personal requests. The successful candidate will interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems. The analyst will also coordinate and facilitate cross-functional calls with IS and business partners to resolve issues of high severity and impact. Required Qualifications / Skills: Associates degree in IS or related field or equivalent work experience 2-3 years experience in PC/LAN or IS environmentExperience with technical troubleshooting proceduresHelp Desk/IT Call Center experience Problem solving skills and ability to work collaboratively with other departments to resolve issues using innovative solutionsAbility to adapt in a past-paced environment and make independent decisions quickly to meet tight deadlines Desired Qualifications / Skills: Knowledge of ITIL, CMM and/or Six SigmaExperience with monitoring tools (Wiley, HP Openview, BMC Patrol) SYKES offers highly competitive salaries and a comprehensive benefits plan including:PPO Health and Dental InsuranceVision PlanMatching 401K PlanEmployee Discount Stock Purchase ProgramPaid Training100% Tuition reimbursementPaid vacation, holidays, sick timeFor immediate consideration, please e-mail your resume directly to Please be sure to include the title for this job in the subject line.Please indicate on your resume or cover letter if you are lawfully employable in the United States either by virtue of citizenship or by having authorization from the INS and the Labor Department. SYKES Enterprises, Inc. (Nasdaq: SYKE), is a global leader in providing customer management solutions and services to Fortune 500 companies. SYKES specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on technical support and customer service. SYKES also provides a variety of services including IT consulting, CRM consulting, third party hardware and software technical support, systems consulting, systems integration, documentation development and instructional design-delivering solutions that are customized to meet each company's unique customer management needs. Headquartered in Tampa, Florida, SYKES operates throughout the United States, Canada, Europe, Latin America, Asia and Africa. For more information about SYKES Enterprises, Inc. click to: www.sykes.com

Requirements:

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Experience/Skills
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Other desired skills:
Service Center Analyst (#4291944)
This job has expired.