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Job Information
Job title

Service Delivery Analyst

Company Berean Corp
Wage between $0.00 - $0.00 Annually
Location United States, Florida, Miami
Employment type Temporary
Education Not Specified
Year Experience 1 - 2 Years of Practical Experience
Travel None
Published on 9/12/2008
Description
Berean Group is seeking a Service Delivery Analyst



Location:
Miramar
,
FL
.


Duration:
Contract to Hire



Position Description:




The ideal candidate will be responsible for assisting in the definition and execution of various IT service management initiatives. This position is an analytical operations position working with various IT support groups. This position will have responsibility for designing and compiling reports based on the strategy initiative and making recommendations for new requirements on – business processes and operational procedures. This individual will apply proven communication, analytical, and problem-solving skills to assist in the implementation of new service management initiatives. Responsibilities will include: providing well-researched data, conducting in-depth analysis, reengineering internal IT processes, creation and design of service delivery measurement reporting and conducting cost analysis.



Skills/Experience:



Brio reports a must

3+ years of relevant work experience.

Strong analytical, decision-making and problem solving skills and abilities

Strong report development and writing skills

Strong Knowledge of Crystal Reports (version 8.5 or higher)

Exceptional organizational skills

Strong written and oral communication skills

Strong interpersonal and relationship building skills

Flexible team player with ability to balance multiple projects

Experience with process redesign and/or strategic planning

Experience managing internal and external business relationships

Strong technical aptitude

Strong knowledge of the IT support environment

Knowledge of Remedy Service Desk (Incident Management





Preferred Education:



Bachelor degree in any technical area or equivalent experience required








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Experience/Skills
Desired skills: .

Other desired skills:
Service Delivery Analyst
This job has expired.