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Job Information
Job title

Service Delivery Manager III

Company ACS
Wage Not specified
Location United States, Texas, Dallas
Employment type Contract to Perm
Education Bachelor
Year Experience Academic Only
Travel None
Published on 5/1/2007
Description
Acts as the principal client contact by managing the operations for a complex Midrange and Mainframe environment. This includes project management, capacity planning, resource allocation, problem resolution and budgetary efforts. Reviews and resolves issues affecting Company compliance, legal requirements and customer/Company objectives. Provides interpretation of data and advice to management. This senior-level management position requires strong background in Open System skills and some mainframe skills.

Also requires communication and management skills and extensive experience in overall administration/management functions, concepts and practices. Incumbent serves as a primary contact for problem resolution and information Gathering regarding daily work assignments.

Incumbent possesses and applies a comprehensive knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Works under limited supervision and has functional responsibility for one or more specific areas, projects, contracts or divisions. Incumbents may have domestic or off-shore responsibility based on complexity or size of service area. Errors cause substantial delay, expense, and/or disruption.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*

Directs and manages various daily operations of administrative/management or technical staff for Open Systems environment with a single customer to ensure performance standards are met/contract and project commitments adhered to.

Assumes P&L responsibility for assigned clients/projects; develops budget and cost estimates and manages project/contract demands consistent with budget projections.

Determines resources allocation levels to meet project/contract commitments.

Analyzes workflow and assignments to ensure efficient/cost effective operations; develops/implements process, program or service improvements to meet such needs.

Advises staff members in resolving problems and issues that arise with internal and external customers.

Coordinates/participates in the completion of all production standards and/or makes recommendations for improvements in overall production.

Partners with senior staff in developing and marketing new client programs/service offerings as required.

Develops and/or participates in technical presentations on behalf of a given effort or related service offering.

Completes special projects as assigned.

Maintains awareness of development in field of expertise to ensure skill set/knowledge base remain current.

Bachelor's degree in related field or equivalent experience.

8+ years progressively responsible mainframe related experience in
administration, project management and/or accounting of technical/professional services.

Minimum of 4 years experience in successful task lead or supervisory role.

Detail orientation and good organizational Project skills.

Demonstrated interpersonal/communication skills

Strong customer service orientationdf-tc

Experience/Skills
See Above

Other desired skills:
Service Delivery Mgr (SDM) III
This job has expired.