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Job Information
Job title

Service Delivery Manager II

Company ACS Inc
Wage Not specified
Location United States, California, Aliso Viejo
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 1/23/2008
Description
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!



The Service Delivery Manager is responsible for the overall quality of service delivery of an implementation/ongoing client.

May perform one or more of the following:

Support the fulfillment of the company vision for prompt and professional client services through motivation and leadership

Oversee the day-to-day implementation and operational aspects of the client relationship develop strategy needed to achieve agreed upon service levels

Manage the setup and delivery of services

Work with the client to manage priorities and expectations

Manage the requirements definition process and ensure that system specifications accurately reflect client requirements

Build effective liaisons to manage the transition from implementation to ongoing client delivery

Act as a subject matter expert regarding the application of business objectives and alternatives for service delivery

Build a cohesive team by championing quality, integrating team efforts through status meetings, sharing appropriate information, and building depth of expertise

Manage finances for the account, including invoice creation, timely receipt of client payments, and other P&L responsibilities




ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.df-tc

Experience/Skills
See above

Other desired skills:
Service Delivery Manager II
This job has expired.