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Job Information
Job title

Service Desk Analyst

Company Staffing Technologies, LLC
Wage Not specified
Location United States, Georgia, Atlanta
Employment type Contract to Perm
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 5/1/2007
Description
Under general direction, provides first tier ServiceDesk support and team member assistance on internal projects.
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Experience/Skills
Assists in the development of software and hardware standards to be used by the organization.
Maintains asset management for all computer software and hardware.
Manages the Incident Management process by responding to user issues associated with the organizations applications and hardware, diagnoses problem source, coordinates solution, and communicates with users throughout the resolution phase.
Recommends systems modifications to reduce user problems.
Refers more complex technical issues to Senior ServiceDesk Analysts.
Develops supporting documentation of all activities.


Additionally, the position includes using any system identified for tracking purposes, cross-training to provide backup for other IS functions, and developing common consulting skills such as writing project plans, producing status reports, etc., and any other tasks as requested by management.



Knowledge and Skills:

Knowledge of PC configuration
Ability to translate technical information in non-technical terms for verbal and written communications
Ability to work in a team-oriented environment
Ability to work on-site at office all business days during assigned scheduled hours
Ability to be on-call to respond to off-hour problems


Minimum Qualifications

Bachelor's degree in IT related field or equivalent education and a minimum of three (3) years experience in an IS service role. Minimum of one (1) Technical Services certifications (such as MOS, A+, HDA, CSS, MCDST, Net+, Server+, SCTL) is also required.


Other desired skills:
Assists in the development of software and hardware standards to be used by the organization.
Maintains asset management for all computer software and hardware.
Manages the Incident Management process by responding to user issues associated with t
This job has expired.