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Job Information
Job title

Service Desk (Job #8324)

Company SmartSource
Wage between $0.00 - $0.00 Annually
Location United States, Texas, Addison
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 2/4/2008
Description
SmartSource is currently searching for a Service Desk Technician for a Permanent position in Addison, TX

The Service Desk Technician is responsible for installing, configuring, and troubleshooting PC hardware and software systems.
The Technician is also responsible for providing technical support to end users on hardware and software.

Location: Addison, Texas
Job Tyoe: Contract to hire
Salary $37-$42 k a year

PRINCIPAL ACCOUNTABILITIES:

1. Provide support for end users with software, hardware and telecommunications problems. Support requests may be received via e-mail, telephone, or person to person.
2. Provide support for PC computers and users.
3. Log and track all support requests and resolutions in the TrackIT helpdesk software.
4. Install Microsoft Windows operating system and other Windows software.
5. Maintain and use Symantec Ghost software to configure PC computer systems.
6. Add/Remove users using Microsoft Active Directory technologies.
7. Assist in diagnosis and removal of computer viruses and worms.
8. Maintain inventory of computer hardware and software assets.
9. Maintain accurate records of computer hardware and software assignments.


POSITION PREFERENCES

1. Associates Degree in Computer Science, Information Systems or equivalent experience.
2. At least two years experience providing computer hardware and software support, preferably in a multi-office environment of over 200 users.
3. Strong communication and time management skills.
4. Knowledge of Microsoft Windows operating systems including Windows XP.
5. Knowledge of software including Microsoft Office 2000 (and higher).
6. Knowledge of Microsoft Outlook and its operation in Exchange and POP/SMTP modes.
7. Knowledge of Windows Active Directory concepts such as permissions and group memberships.
8. Knowledge of networking concepts such as VLANs and VPNs.
9. Ability to troubleshoot hardware and software problems.
10. Ability to troubleshoot basic TCP/IP networking problems using tools such as ipconfig, ping and nslookup.
11. Ability to extrapolate knowledge of one technology to troubleshoot a new technology.df-tc

Experience/Skills
See above

Other desired skills:
Service Desk (Job #8324)
This job has expired.