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Job Information
Job title

Service Desk Support Tech (19220)

Company Perot Systems
Wage between $0.00 - $0.00 Annually
Location United States, Michigan, Detroit
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/5/2008
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions. Through its flexible and collaborative approach, Perot Systems integrates expertise from across the company to deliver custom solutions that enable clients to accelerate growth, streamline operations and create new levels of customer value. Headquartered in Plano, Texas, Perot Systems reported 2007 revenue of $2.6 billion. The company has more than 22,000 associates located in North America, Europe, and Asia. PSC is currently looking for a Service Desk Support Technician to join our team in Detroit, MI.


Position Responsibilities:
  • Answer calls and log tickets into Track-It for all calls and email messages received in the Technical Support Center
  • Escalate tickets appropriately to the Level 2 and 3 teams and follow escalation and notification policies (includes notifying users when Priority 1 and 2 network issues arise)
  • Perform daily procedures outlined for each shift as directed
  • Become fully knowledgeable with current version for the following types of software: Email, Document Management, Microsoft’s Word, Excel, PowerPoint, Time Entry, Internet/Web
  • Become fully knowledgeable with the customer’s network design and use of the following hardware: PCs, printers, scanners, laptops, projectors, etc.
  • Immediately resolve as many problems as possible to meet or exceed call standards as defined in the customer contract
  • Keep Manager, End User Support informed of service request backlog

    Secondary Responsibilities
  • Create, move and delete user accounts (this includes Document Management,Windows, Time Entry and Email)
  • Maintain and update email distribution groups and general information within Windows
  • Log loaner pool equipment reservations, manage equipment check in/out and maintain loaner pool equipment
  • Complete network administration projects as requested
  • Work closely with the Level 2 and 3 teams to ensure that on-going end user issues are resolved

    Required Skills:
  • Strong knowledge of computer operating system (Windows XP & Vista), applications and hardware supported by the Technical Support Center. Personal attributes must include: Professional conduct; strong communication skills; strong customer service skills; strong analytical and troubleshooting skills; attention to detail; timely responsiveness; strong ability to work in a team environment and a proactive approach to tackling issues.

    Desired Skills:
  • This is an entry level position but 1-2 years experience would be preferred.

    Educational Requirements:
  • High School Diploma, Technical School, or College Degree.

    Certifications or Other Professional Credentials:
  • Microsoft Office Specialist (Master) / A+ Certification or MCP

    No relocation is available for this position

    More about Perot Systems
    Founded by H. Ross Perot in 1988, at Perot Systems, we look for candidates that have a high level of integrity, are tenacious and can thrive in a team environment. We will provide you with the tools and opportunities to expand and support your personal and professional growth. Associates at Perot Systems enjoy a very entrepreneurial, dynamic environment. We do not have a rigid corporate ladder in place for you to climb but rather a career path that allows you to explore career opportunities throughout the entire organization.

    In addition to a dynamic environment, Perot Systems will provide you with a very competitive salary, performance based bonuses, stock purchase program, tuition reimbursement, 401K (100% match for first 4% of salary), health, dental and vision insurance coverage, paid holidays and vacation.

    Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Service Desk Support Tech
    • This job has expired.