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Job Information
Job title

Service Desk Support Technician (3624)

Company 2 Perot Systems 2
Wage between $0.00 - $0.00 Hourly
Location United States, California, Los Angeles
Employment type Full Time
Education High School
Year Experience Less than 1 Year of Practical Experience
Travel None
Published on 7/5/2006
Description
Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. Perot Systems is currently looking for a Service Desk Support Technician to join our team in Los Angeles, CA.

Job Responsibilities:
Provide Service Desk phone support for Computer and Printer problems at a large healthcare facility. Will take a variety of calls on MULTI - PLATFORM environment (UNIX, NT, VMS, NOVEL, IBM Mainframe, Linux, Oracle, etc). Support is provided at system level, application level over the phone. Required to interface with the break fix vendor. Service Desk agents goal is to resolve 80% of the calls based on 1st call resolution, 85% of calls must be logged into problem tracking system, response to voice and E-mail is 15 minutes or less. Agents are required to keep client informed on ALL SEV1 tickets every 30 minutes via e-mail.

Typically, the Technician level participates in supportive role by providing technical phone support to one to more technical disciplines. Functions are task oriented and require attention to detail. Normally follows establish procedures on routine work. This is an entry-level position. Requires 0-2 years of related work experience, or an equivalent combination of education and experience. Knowledge of specialized software, system principles, theories, concepts, and technologies may be preferred in these positions.

Required Skills:
  • Must be able to type at least 25 wpm, required due to Service Level Agreement requirement of logging all phone calls into Remedy.

  • Telephone listening skills, must be able to work with large variety of users, nurses, physicians, administrative staff of the hospital (multi - culture)

  • Looking for someone who is a self-starter, quick learner, ability to retain quickly in a very fast paced environment.

  • TEAM PLAYER, must get along with ALL Associates on helpdesk team and account

  • Excellent Customer Service Skills

  • Excellent Communication Skills (verbal/written)

  • Looking for 1 to 1.5 year commitment

    Desired Skills:
  • Should have basic knowledge of MS Word, Excel, Power Point, Access, etc.

  • Basic Computer and Printer troubleshooting skills (Mapping a printer)LI>
  • Previous health care experience would be nice


    • Minimum Educational Requirements:
  • High School Diploma


    • Minimum Certifications or Other Professional Credentials:
  • A+ Certified a plus


    • Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Service Desk Support Technician
    This job has expired.