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Job Information
Job title

Service Engineer - Rocky Hill, CT up to $55/hr for 3 to 12 month contract

Company At-Tech
Wage between $0.00 - $0.00 Hourly
Location United States, Connecticut, Rocky Hill
Employment type 6-9 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 3/20/2008
Description
The candidate will act as a part of a global team (team-members in Germany-Dusseldorf (DD), North America (NA) and Hong Kong (HK) ).

He/She should be able to handle global tasks (including handover to next shift) as well as specific projects (e.g. Standard R6 Mail template Roll-Out, ww Service Optimization projects, Groupware Health-check) .

Even when acting in international team-activities , major focus would lie in Servicing Americas time zone (North America, Canada, South America).

For specific projects and standard maintenance we require also on-call-duty on weekends (from Friday evening - take over duty from Europe until Monday early morning - handover duty to HK).

The following tasks should be covered within the global team, acting in a 24 x 7 follow the sun support .

We expect a candidate with good communication skills (English), as he has to deal also with our international IT-managers and local Notes-Service Partners.

Preferred we will take a candidate, who is already experienced and has knowledge in Domino Health Optimization And reporting Permessa/DYS , Spam filter Service Mirapoint as well as SMTP-administration.

Organizational/social
fluent English in written and spoken
good communication skills within team and to other teams and providers
candidate needs to convince regional teams to follow policies
team-oriented work attitude
independent - preparation of suggestions / continuous process improvement
experienced in critical problem management

Technical
Certified Notes Administrator
fundamental Network skills for service line interdisciplinary problem management

Project assistance
Coordinate and implement rollout standard R6 mail template to all sites in Americas together with local IT and Provider
Coordinate and implement rollout alignment of service processes ww e.g. establish lifecycle for mail template - upgrade

Consultant
Should be able to consult our less skilled ww Notes administrators in fulfilling project, Domino-Admin and policy requirements

Incident Handling / ITIL processes
Work on 2nd level Incidents and requests within our global Incident Mgmt System (based on Remedy)
Work on Change requests


Domino-Administration
server administration internet. Domino/Notes environment
ww user management - move processes
SMTP-administration

Mobile-Devices / Collaboration
Experiences with BlackBerry Enterprise - and One-Bridge-Message Services welcome
Experiences with Sametime welcome

Monitoring and Reporting
monitoring ww productive Notes - environment
preparation of proactive measures and recommendations
based on reports - CPI : prepare recommendations of infrastructure / service processes to optimize services
regular analysis and reporting of problem tickets handled within service line Notes

Problem Management
2nd level: handle international Domino/Notes related tickets addressed to service line Notes
work on major incidents and escalations in Service line Notes
on call-duty and emergency hotline 9040

Maintenance
housekeeping
assist during regular maintenance activities in ww Domino-/Notes- environment CADRE - assist disaster recovery tests within EMEA

df-tc

Experience/Skills
call for details

Other desired skills:
call for details
This job has expired.