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Job Information
Job title

Service Operations Business Analyst

Company Humana
Wage between $0.00 - $0.00 Annually
Location United States, Kentucky, Louisville
Employment type Full Time
Education Bachelor
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 10/10/2008
Description
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Role: Service Operations Business Analyst
Assignment:
Location:

Are you a fit?
Are you an analytical thinker? Would you enjoy analyzing various types of data to identify and solve business problems?

Assignment Capsule
As a Service Operations business analyst you will: collect and analyze multi-faceted data using advanced methodologies and tools. You will then use the data you have generated to develop programs for process and productivity improvements, assisting in the presentation and implementation of your recommendations and solutions.

  • Generate comparative analyses of actual results to expected results and report your findings
  • Perform testing of new applications as they relate to enhancements and system issues
  • Partner with the Information Technology department and business areas during the design of system enhancements and issue resolutions, and throughout the testing process
  • Resolve system issues as they relate to production processing, report applications and system output


Key Competencies
  • Sees the Whole System: You understand and effectively influence the multiple processes and components of the organization, its stakeholders and environment; acting in ways that optimize business performance.
  • Communication: You actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience.
  • Leveraging Technology: You are technological savvy and know how to appropriately share and use your knowledge to improve business results.
  • Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.


Role Essentials
  • Bachelor's Degree in Business Administration or a related field
  • Prior longevity working within the health service industry and/or service operations
  • Comprehensive knowledge of Microsoft Word, Excel and PowerPoint


Role Desirables
  • Working knowledge of Badger and MetaVance


Reporting Relationships
  • You will report to a Manager. This area is under the leadership of the SVP & Chief Operating Officer.



Additional Informationdf-tc

Experience/Skills
Please see the above role description.

Other desired skills:
Service Operations Business Analyst