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Job Information
Job title

Service Operations Business Consultant

Company Humana
Wage between $0.00 - $0.00 Annually
Location United States, Kentucky, Louisville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 4/14/2008
Description
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.

Integration Business Consultant
Regular Full Time
Louisville, KY

Position Summary/Purpose:
This position will be responsible for managing activities associated with one or more high-value consumer-facing projects within Humana Strategic Communications team. These projects will be complex in nature, cross-organizational in scope and of significant importance to the organization's commitment to enhancing the consumer experience. This position is responsible for detailed program management, ongoing business area communication and collaboration and enhanced data/information process development and management. The person filling this position will be accountable for developing and maintaining key relationships, as well as working with assigned areas to optimize business results.

Principal Duties and Responsibilities:
  • Provide a communications bridge between Humana business areas and Strategic Communications.
  • Facilitate the exploration, development, execution and implementation of key business requirements for various applications / products.
  • Translate business needs into technical specifications in order to create detailed requirements for development of various applications / products.
  • Drafting of and input on use cases to be used in development of various applications / products.
  • Review requirements details with business partners, provide feedback and/or comments, and troubleshoot any implementation issues.
  • Explore, draft and prioritize development of application or product work requests and/or change controls. Upon completion of work requests or change controls, provide complete documentation to support the requests.
  • Provide support to QA and IT partners to ensure the appropriate change controls are implemented.
  • Collaboration with internal application development and QA teams to ensure development of application / products are feasible and appropriate.
  • Monitor, troubleshoot and document observations and/or concerns related to the development of applicable products.
  • Act as an advocate or facilitate when working with other business stakeholders, Humana IT, and outsourced partners, by helping to manage communications, relationships, and priorities
  • Contribute to business planning and application support

    Knowledge / Skills / Abilities:
  • Bachelor's degree in Business, Economics, or equivalent field experience
  • 5-7 years of professional experience managing complex, multiple lines-of-business projects
  • Excellent verbal and written communication skills
  • Prior experience in Medicare healthcare segment
  • Experience in analysis, design, data modeling in Microsoft SQL Server, development of Access databases/applications and general data management.
  • Effective with Microsoft Suite Tools
  • Working knowledge of data feeds from Operational Data Stores and Enterprise Data Warehouses (preferred, not required).
  • Skilled in detail design and process documentation
  • Ability to think in terms of process AND function

    Environment:
    The individual will be required to work independently with limited guidance and supervision. The individual must be able to identify and set priorities, and follow through to completion. Travel to business units may be required.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Service Operations Business Consultant
    • This job has expired.