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Job Information
Job title

Service Technician - Great Opportunity

Company AppleOne
Wage between $0.00 - $0.00 Annually
Location United States, Iowa, Mason City
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 12/5/2007
Description
Immediate need for service technician.
Purpose of Position:
Provide repair and service support in customers location, working with Low to Mid-Range office products in a break/fix mode and production products in a preventative maintenance mode. In addition this position requires the individual to:
Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance.
Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible.
Keep service management informed of potential customer issues if unable to resolve.

Essential Job Functions:
Demonstrate the required product proficiency by successfully completing the product training.
Performs mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level. The FRUs may be electrical, electronic or mechanical in nature and are defined during product training.
Diagnosis and repair using product manuals, AC-DC multi-meter, and fault codes.
Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs.

Additional Requirements, Skills and Qualifications:
Work overtime on an occasional basis.
Responsible for providing reliable transportation to service calls.
Able to work independently and/or on a team with minimal supervision.
Shows pride in work and pays attention to detail.
Interested in improving technological skills.
Possess good verbal and written skills, and can communicate effectively.
Ability to manage multiple tasks.
The position requires the ability to lift and /or move thirty (30) pounds.
Candidates must be able to successfully pass a drug-screening, DMV and background check.

Education:
A certificate or diploma from a recognized technical school, or college in the field of electronics, electrical repair, reprographics, or a related field. Two (2) or more years of related field experience as a technician may be substituted for the certificate/diploma.

Experience:
Experience or formal training in AC-DC electrical/electronics required. Functional knowledge and application of a multi-meter.
Field experience as a technician working with business technology such as PCs, network connected printers and networked FAX equipment. A+ or N+ certified is a plus.
PC skills are required for this position. Skill demonstration required in IE Navigation, File saves and moves, Internet connectivity Also required is a functional knowledge of Microsoft Operating Systems (W98, NT, 2000, XP) and Microsoft Office Applications (Word, Excel). The position also requires using the PC for data entry, troubleshooting, and web access.

Position is located in the Mason City, IA/Albert Lea, MN area. Pay to $31,700 based on experience. Apply today!df-tc

Experience/Skills
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Other desired skills:
call for details
This job has expired.