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Job Information
Job title

Site Operations Director

Company ACS
Wage between $0.00 - $0.00 Annually
Location United States, Connecticut, East Hartford
Employment type Full Time
Education Bachelor
Year Experience 3 - 4 Years of Practical Experience
Travel None
Published on 5/9/2007
Description
Site Operations Director - Managed Care Enrollment Broker Call Center and Application Processing Center for the Connecticut HUSKY Program


Seeking energetic, experienced leader to direct all aspects of the managed care enrollment broker call center and application processing center for the State of Connecticut's Healthcare for Uninsured Kids and Youth (HUSKY) program. The Site Operations Director reports to the Regional Vice President and is accountable for the ultimate success of the contract, including profit and loss, operational performance, contract deliverables, meeting corporate objectives, and communication with the customer. The position provides overall direction to project staff and is also responsible for new business development, continuous process improvement and problem resolution. Major responsibilities include:

  • Guides and directs management in the profitable delivery of the project's services; accountable for results, including sales, revenue, profitability, expense control, and quality of service.
  • Ensures healthy client relationships, client satisfaction and contract renewals.
  • Leads development and improvement of systems, business processes and procedures for site operations, including planning for growth and expansion.
  • Fosters employee well-being through environment of accountability, communication and consistent application of human resources policies and procedures.
  • Participates with senior management group in strategic planning and management of the Government Healthcare Division.
  • Directs the preparation of short-term and long-range plans and budgets based on broad corporate goals and growth objectives.
  • Monitors quality and productivity of assigned operations and makes changes where necessary.
  • Creates the organizational structure and processes necessary to manage the organization's current activities and its projected growth, including establishing policies to ensure adequate management development and to provide for capable management succession. Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
  • Evaluates the results of overall operations regularly and systematically reports these results to his/her supervisor.
  • Develops and installs procedures and controls to promote communication and adequate information flow within the organization. Works collaboratively with leaders of support teams to meet intended results.
  • Ensures that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
  • Oversees the implementation of operating policies consistent with organizational policies and objectives and ensures their successful execution.df-tc

    Experience/Skills
    See Above

    Other desired skills:
    Site Operations Director
    • This job has expired.