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Job Information
Job title

Software Application Support Specialist

Company Team Technology Incorporated
Wage between $0.00 - $0.00 Hourly
Location United States, North Carolina, Matthews
Employment type 0-3 Month Contract
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel About 25%
Published on 5/5/2006
Description
Team is recruiting for a top level telephone support person expereienced assisting end users with proprietary software functionality.
Supports and trains users on the use customer applications
Responds quickly to user questions, monitors the system for error or support related issues, and communicates all operations issues to the operations management and technical issues to the IT department
Assists in the roll-out of system upgrades and updates training material as needed
Recommends new procedures when required to more efficiently manage each application.
Provides technical support and training to staff and coworkers as required.
The position requires strong analytical and interpersonal skills and the ability to
Communication requirements are fluent verbal and written Englishbr> Primary responsibilities will be located the USA, however travel may also be required for support throughout Europe and the Middle East.
A detailed job description will be provided to candidate who meets criteria for position
Unable to sponsor H1B candidates
Please send comprehensive resume to ctoner@ and reference job number 3015

Experience/Skills
The individual must be very detail oriented and have a key focus on the details of the position.
The position requires frequent and open communication with the IT department and corporate staff.
IT and corporate standards must be implemented and followed at all times.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and in a timely manner.


EDUCATION/TRAINING
Work requires a Bachelor's degree in computer science or a computer related field, or equivalent coursework, technical training, and work experience. Requires 4-5 years relevant experience, or equivalent combination of education and experience with MS SQL Server 2000/2005, Transact-SQL, Stored Procedures, DTS, and Crystal Reports. Working experience with VB6, Visio, Office 2003 desired.

LANGUAGE SKILLS
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to the IT department, corporate staff, and top management.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Attention to detail a must.

Other desired skills:
The individual must be very detail oriented and have a key focus on the details of the position.
The position requires frequent and open communication with the IT department and corporate staff.
IT and corporate standards must be implemented and
This job has expired.