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Job title

Software Implementation Specialist

Company Surado CRM Solutions
Wage Not specified
Location United States, California, Riverside
Employment type Full Time
Education Bachelor
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 10/14/2009
Description
Position: Software Implementation SpecialistSurado Solutions develops leading-edge software to provide Customer Relationship Management software solutions. Surado is a conservatively managed high tech company. The company is based in Riverside, CA and plans to relocate expanded corporate headquarters to the new University Research Park to accommodate its growth.Responsibilitie: *
  • Manage and own the complete go live process by collecting the information from the customer and translating it into a Project Plan. *
  • Prepare services proposal, develop project plans, schedules, resources, and milestones, in conjunction with deployment team, client management, and third party consultants. *
  • Manage and control customer expectations. *
  • Keep detailed project log of all project activity; Document and communicate "red flag issues" using CRM solution. *
  • Prepare and communicate detailed project plans and Visio diagrams to customer *
  • Act as the primary contact for customer throughout the project lifecycle. *
  • Manage, document, and control the change-order process; *
  • Identify potential problems or issues and take preventative or corrective actions; *
  • To be able to manage many tasks at one time and keep up with aggressive schedules. *
  • Participate in sales activities, proposal development and marketing of services to existing and new customers. Deliver package services. *
  • Work collaboratively with other Implementation Specialists, SMEs, Project Managers, Corporate and Services staff to develop consulting and project planning methodology, tools, and standards and development of analysts and consultants. Experience / Skills required: *
  • 2-3 years implementation and/or project management in either software or hardware deployments. *
  • 4-6 yrs. Software implementation and/or development experience. *
  • Knowledge and understanding of Services strategic objectives and goals. *
  • Knowledge of CRM and/or ERP software solutions a plus. *
  • Strong leadership, communication, and organizational skills; Ability to take and accept responsibility. *
  • Strong team building skills. *
  • Skill in relationship development/management. *
  • Skill in decision-making. *
  • Outstanding time management skill. *
  • Flexible and easily adapts to change. *
  • Analytical and problem-solving skills. *
  • Tools: CRM Systems, Microsoft Project, Microsoft Excel. Experience with Client-Server or 3-tier architectures. *
  • Must be extremely detailed oriented and analytical. *
  • Skill in conflict resolution. *
  • Must be able to interact with technical (IT) as well as non-technical audience. Educational Requirements: *
  • Bachelor degree in Computer Science or Business Administration or PMP certification or equivalent work experience. Travel: Must be willing to travel 50% of the time to Client job sites. Riverside, CA 92507df-tc

    Experience/Skills
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