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Job Information
Job title

Solution Architect

Company ACS
Wage between $0.00 - $0.00 Annually
Location United States, Illinois, Oak Brook
Employment type Full Time
Education Not Specified
Year Experience 2 - 3 Years of Practical Experience
Travel None
Published on 4/16/2007
Description
This senior-level professional is a fully qualified individual producer who applies a comprehensive, and in-depth knowledge of technical concepts, practices and procedures. Incumbents are competent to work on highly complex assignments and perform a full range of technical support activities. The incumbent generally is a member of quick-response user-support team and regularly works under demanding deadlines, operating independently to resolve end-user problems. Errors cause significant visible delay, expense and/or disruption to the end-user. May act as a functional/team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:

Duties require a variety of comprehensive computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced.

Responsibilities may encompass: operating systems programming, LAN administration, hardware and software technical support analysis, communications and network systems analysis, configuration management, general end-user support and training, microsystems analysis, data security analysis, software quality assurance and testing, office automation, network operations, information systems auditing, production control analysis, and technical library support.

Principal level may provide functional guidance for tasks or individuals and for this purpose regularly participates in selection and appraisal processes.

Participates and/or leads others in technical proposal process.

May exercise responsibility for marketing new or follow-on contracts.

May make technical presentations to ACS management and/or clients.

Bachelor's degree in a related field, or equivalent work experience.

Minimum of 7-10 years of related technical support experience.

Minimum of 1-year prior lead or supervisory/training experience.df-tc

Experience/Skills
See Above

Other desired skills:
Information Management Principal
This job has expired.