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Job Information
Job title

Solutions Architect

Company J Patrick and Associates
Wage between $0.00 - $0.00 Annually
Location United States, New Jersey, Paramus
Employment type Full Time
Education Associate
Year Experience 3 - 4 Years of Practical Experience
Travel About 50%
Published on 10/1/2008
Description
Our client- a leading provider of contact center solutions is looking for a Solutions Architect.

The position will involve up to 50% travel at peak times.
Previous Contact Center Experience is a must.




The Solution Architect is responsible for leading all technical aspects of customized projects and/or large scale project, as well as working alongside the Solution Engineers team in solution/system architecture and design. The SA serves as the account/projects technical authority, responsible to guarantee customer satisfaction while working with the different teams (Sales, Sales Engineering, Project Managers & Customer Support Center).



Duties and Responsibilities:

Act as technical SME with an ability to understand a customers business goals and ensure that the solution offered will satisfy their needs.

Serves as technical focal point for all of the functions related to the firm and its products..

Support the Sales Engineering team in customizing solutions and complex projects designs

Provides technical support during installation and initial roll out.

Perform knowledge exchange through documentation with the different teams (Sales Engineering, Field Engineers and Customer Support).

Turn requirements into Assessment (Pricing/ARO), SOW and implementation plan.

Act as a focal point for knowledge dissemination of new products as assigned.
Taking on responsibility for knowledge dissemination of new products: Documentation, Webinars, Training Sessions

Minimum 50% travel.df-tc

Experience/Skills
Education:
Bachelors degree or equivalent with relevant experience in Computer Science, Information Systems, or other applicable technical field.



Experience:

Must have a minimum of 3-5 years of proven experience with Microsoft operating systems (XP, 2000, 2003), Networking and Telephony.

Knowledge of Microsoft SQL 2000 and 2005 structure and basic commands.

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Certified on various Contact Center equipment and vendors.

Must be able to work independently and have the ability to self-study.

Must be able to troubleshoot and have good problem solving skills.

Must have excellent interpersonal and communication skills, both written and verbal.

Network and Server Security/Hardening

Comprehension of VoIP technology.

Presentations,Design,Installation,Implementation,Operating Systems,Architecture,Customer support,Product Demonstrations,,

Other desired skills:
Solutions Architect