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Job Information
Job title

Sr Associate, Network Services

Company intConfig
Wage between $0.00 - $0.00 Annually
Location United States, Florida, Jacksonville
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 8/19/2008
Description
Dimension & Scope:

Provide independent technical expertise in support of Local Area Network Systems Management User Supportsoftware/hardware installation
Problem resolution, monitoring and management of DesktopsPBX and/or Server resources.

Principal Duties and Responsibilities:

Provide day-to-day Desktop/LAN administration, user support, PBX and/or Server administration, and maintenance.
Support Desktop/LAN services involving multiple Operating Systems (OS) and LAN-based groupware packages or E-mail system.
Provide technical support and configuration for OS, groupware, and E-mail software executing on the LAN and workstations.
Support installation of development and test software for business units and assist users with resolving desktop issues related to their environment.
Install and configure hardware including desktop PCs, laptops, and printers and trouble-shoot hardware issues, including network connectivity.
Serve as a key team member using existing technical knowledge and skills to perform specific LAN-based projects independently.
Support specific LAN-based tools that may deal with systems monitoring features, automated inventory tools, remote control configurations, remote access, and other systems tools.
Supports field trials for new software and hardware applicationsProvide assistance with advanced system administration for servers and PBX; including the design, configuration, domain and policy designs, programming of PBX and adjuncts.
Begins to independently, and successfully, install PBX equipment, T1 terminations, etc. and solve more advanced voice related problems.
Install and maintain facility wiring infrastructure Analyze symptoms for accurate isolation of customer and network problems.
Identify and resolve customer access issues.
Assist in implementing corporate TCP/IP network addressing, network security, and corporate design strategies.
In cooperation with Data Network group, troubleshoot advanced data network problems.Distribute ongoing software or telephone usage tips aiding in end user productivity.
Provide end user training, one on ones or in small groups for purpose of enhancing the effectiveness of online projects.
Lead team efforts to establish, document, and implement software installation standards for Windows and all company software applicationsLead initiatives to ensure site and computer/telecom room are well documented and mapped.
Responsible for implementing site disaster recovery processes (integrity of daily backups) and manages, supports, and coordinates local site business continuity activities.
Provide on-call technical support via pager as required.
Work Vantive trouble tickets and service requests as assigned by manager.
Determine priority of action based on severity of service disruptions and respond appropriately.
Coordinate day to day workloads of technicians to ensure that work is done correctly and meets SLA’s.
Assist with managing Network Services projects.
Provide new site installation support.

Education & Professional Certifications:

Entry into TCP
Bachelor’s Degree in related technical discipline
And
Two years relevant experience Or
Master’s Degree in related technical discipline
Or
Six years relevant experience without college degree.

Movement within TCPMinimum two years experience in B1 Level TCP position.
Technical Certification of Cisco and/or Windows Operating System (MCSE) is desired.

Candidate Profile:

Multi-task and maintain composure in stressful and demanding work environment.
Exercise flexibility and resourcefulness in challenging and /or perplexing situations.
Proficiency with various software applications such as Microsoft Word and ExcelDemonstrates proficient technical aptitude and strong analytical skills
Must possess good interpersonal, organizational, time management, judgement, and decision-making skills.
Excellent oral and written communication skills
Ability to manage multiple tasks
Customer service and detail oriented

Environment, Physical & Other Requirements:

NAdf-tc

Experience/Skills
See above

Other desired skills:
Sr Associate, Network Services
This job has expired.