Latest Jobs  
Advance your technical career… Find a tech school and start an IT career!
Start your career in the fast-growing technical field – Get more info here »
Advance your technology career with the latest technology skills - Get more info here »
 
This job has expired.
 
Job Information
Job title

Sr Customer Support Technician Associate- SD (#3798823)

Company American Consulting Group, Inc.
Wage Not specified
Location United States, South Dakota, Sioux Falls
Employment type Contract to Perm
Education High School
Year Experience 4 - 5 Years of Practical Experience
Travel Not Specified
Published on 3/26/2005
Description
Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, and software installed or maintained by IT. Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application and software products supported by IT. Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems. Consults with the supervisor and IT professionals when the appropriate course of action is unclear. Alerts the client community and team members when a major problem is suspected. Follows up on specific inquires or requests to ensure client satisfaction. Reports problems with procedures and makes suggestions for improvements. Receives general supervision and is competent to work on own for most help desk activities. Associate degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, testing, responsibilities, work flow processes and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work independently and within a team.You may apply directly with ?id=3798823df-tc

Experience/Skills
See Above

Other desired skills:
Sr Customer Support Technician Associate- SD (#3798823)
This job has expired.