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Job Information
Job title

Sr Desktop Services Engineer

Company ACS Inc
Wage Not specified
Location United States, Maryland, Germantown
Employment type Full Time
Education Not Specified
Year Experience 4 - 5 Years of Practical Experience
Travel None
Published on 7/3/2007
Description
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!

The Systems Lead Technician acts a technical expert, demonstrating specialized mastery in resolving extremely complex problems or those requiring a unique technical skill or ability to deal with sensitive aspects of trade. The incumbent may provide functional task leadership over a team of technicians. The incumbent generally is a member or leader of a quick-response customer support team and works on the most complex work orders to troubleshoot hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair a variety of electronic computing and communications equipment, software and/or peripherals. Works with extremely critical deadlines, and operates independently to resolve any customer problems. May perform task guidance to less experienced staff.

REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:

Troubleshoots hardware, software and/or network operating problems. Uses basic and specialized test equipment to diagnose and analyze difficulties.

May troubleshoot related communications problems; e.g., in a LAN environment, applying a knowledge of wiring, standard cable connections and wire closets/MAUs. Takes appropriate corrective action, interfacing with vendor, carrier, client and ACS' staff as necessary.

Performs bench-level preventive hardware maintenance, replacement and repair (to sub-assembly/ component level) of computer terminals, microprocessor components, peripherals and associated/designated communications and information management equipment. May build or fabricate equipment/parts as necessary.

Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware/ software at ACS or client site for regular or special function use. Ensures upgrades are configured and installed on schedule. Uses standard hand and power tools and technical manuals. May work with multiple vendors, manufacturers, etc.

Maintains work order documentation, technical schematics and diagrams.

May provide task leadership to assigned staff and coordinate related on-site activities such as client and ACS' interface, parts and equipment orders and inventories.

Vocational, trade school, or military technical training or an associate degree in electrical electronics technology, or equivalent work experience. Associate degree preferred.

Minimum 5-7 years progressively responsible experience, demonstrating in-depth working familiarity with a broad range of electronic equipment, including most vendors and a minimum of 3 years of mastery of a specialized technical area.

Note: Incumbents in the Consultant level are often providing highly technical support to executives.


ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.df-tc

Experience/Skills
See above

Other desired skills:
Sr Desktop Services Engineer
This job has expired.