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Job Information
Job title

Sr Manager, Network Services

Company intConfig
Wage between $0.00 - $0.00 Annually
Location United States, Ohio, Cincinnati
Employment type Full Time
Education Bachelor
Year Experience 4 - 5 Years of Practical Experience
Travel About 25%
Published on 6/21/2008
Description
Dimension & Scope:

Leads the global voice and data transport support team.


Principal Duties and Responsibilities:

Leads the global voice and data transport support team.
Maintain overall responsibility for the management of work, including commitment to meet stated SLA’s.
Provide on-call technical support via pager as required.
Overall responsibility for the business continuity readiness of the technical infrastructure.
Interface with network services management team to provide site and team updates, as well as learn of communications that need to be provided to the team.
Make decisions in resolving escalated problems and issues.
Work on and/or lead corporate network services initiatives.
Work with hardware/software vendors on billing and/or maintenance contract issues.
Oversee the deployment of corporate hardware/software initiatives.
In cases of remote sites managed, visit sites regularly to meet with technicians and site management.
Proactively engage with business units and projects to ensure work is completed in timely manner and the needs of the business are met.
Interface with clients and network analysts in defining and understanding the needs of a project and the business unit.unit.
Primary point of contact when managing several locations or a large client.
Develop vision for leading team in support of overall business initiatives.
Responsible for selecting, training, developing, and managing performance of direct reports in area of specialty; and mentoring, coordinating, planning, and providing direction for work group(s) in accordance with the organization’s policies and applicable legal requirements.
Education & Professional Certifications:

Bachelor’s degree in related field from a four-year college or universitySix to eight years related experience or equivalent combination of education and experience
Note: Technical Certification of LAN, Cisco, Avaya, or Nortel is expected at this level.


Candidate Profile:

Multi-task and maintain composure in stressful and demanding work environment.
Exercise flexibility and resourcefulness in challenging and /or perplexing situations.
Proficiency with various software applications such as Microsoft Word and Excel.
Demonstrates advanced technical aptitude and strong analytical skills.
Must possess excellent interpersonal, organizational, time management, judgement, and decision-making skills.
Excellent oral and written communication skills.
Ability to manage multiple tasks.
Customer service and detail orientedAbility to lead and inspire.
Ability to promote the team environment, yet work individually on each person’s career development.
Willing to accept responsibility and accountability.
Ability to resolve conflict.
Ability to work successfully with the senior management team of the organization.
Experience in managing functional groups.df-tc

Experience/Skills
See above

Other desired skills:
Sr Manager, Network Services