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Job Information
Job title

Sr. Customer Support Engineer

Company MRV Communications, Inc.
Wage Not specified
Location United States, Massachusetts, Littleton
Employment type Full Time
Education Bachelor
Year Experience 7 - 10 Years of Practical Experience
Travel About 25%
Published on 9/19/2008
Description
MRV Communications, Inc., a leading supplier of network infrastructure equipment and services for networks that scale in size, speed, distance and complexity, is searching for a Sr. Customer Support Engineer for our Littleton, MA office.
 
Responsibilities:
 
This position is responsible for post-sales support of our metro Ethernet, Optical transport, and Out of Band Networking related company products and will provide direct assistance to customers, business partners and MRV field sales resources. Supported products include: Media converters, DWDM optical transport systems, and Ethernet  switches.
 
 

Experience/Skills
Requirements:
 
  • 5-10 yrs related experience with direct  service tools including: SNMP management and protocol analyzer equipment, as well as direct knowledge of Ethernet and related layer 2 and 3 protocols
  • BS, Physics, EE, CS or equivalent; 
  • Experience in providing hands on Customer Support in optical/data communications networking technologies; 
  • Technical background with proven skills in optical budget evaluation and technical familiarity with current fiber specifications and equipment;
  • Superior communication and writing skills;
  •  Ability to exercise good support and business judgment in all customer situations; and
  •  Must be able and willing to travel, almost exclusively in the Americas.
Our primary product sets along with associated protocol sets are listed below in order of priority. Although the person chosen for this position need not be fluent in all, the candidate should outline areas of current expertise.
 
WDM:
LambdaDriver®  - DWDM/CWDM/OADM, up to 10Gb, Storage, PE-Line, PE-LAN
 
Metro Ethernet:
 Fiber Driver® - 802.3ah demarcation
 OS9000 - IP/MPLS aggregation, QoS, VLAN switching
 
Out of Band Networking:
 LX Series Terminal Servers
Power Management
 
Switches & Routers:
 OptiSwitch-M  - Modular, IP/MPLS/VPLS, BGP, VPNs
 OptiSwitch-MR -  Fixed, 40Gb stacking, L2/L3 POE, 8 10GbE ports in 1U
This job has expired.